AGJH CAG Jharkhand Online Grievance Lodging & Redress System For State Govt. Employees Relating To GPF & Pension

Organization : Principal Accountant General (A&E)
Service Name : Online Grievance Lodging & Redress System For State Govt. Employees Relating To GPF & Pension
Applicable State : Jharkhand

Website : agjh.cag.gov.in

Grievance Lodging And Monitoring System:

Any person having grievance with any Entitlement function (GPF and Pension) discharged by the Accountants General can record his grievance online.

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Along with text of the grievance, relevant documents can also be uploaded. Acknowledgments would be provided both via SMS and e-mail, along with status updates via SMS. The status of the grievance redress can also be viewed online on this site.

Citizens’ Charter of Accountants General:
Recognizing :
The right of the pensioners to receive prompt settlement of their pensionary benefits and provident fund balance dues.

Conscious of :
Our responsibility as scrutinizing and authorising authority

In Evidence :
Of our commitment to provide and maintain the highest quality of service

We Resolve:
** To authorize pensionary benefits and provident fund dues within two months of receipt of the cases complete in all respects
** To address the concerned authorities, in respect of deficiencies and defects within one month; and, to keep the beneficiaries informed of such action
** To acknowledge receipt of all complaint cases within one week
** To furnish final replies to complaints relating to retirement benefits within two months of their receipt
** To furnish final replies to correspondence relating to discrepancies in general provident fund accounts within three months of receipt

We Further Resolve:
To suitably disseminate knowledge and information on the procedures and processes to all stakeholders.

Online Grievance Registration Form :
Please Enter the following details to register your Complaints,
1. Enter Name*
2. Select Complaint Relating to* – Pension or GPF
3. Enter PPO No./Ref. No.*
4. Enter Address *
5. Enter Mobile No. * – ( Acknowledgement will be sent to this Mobile through SMS )
6. Enter Email Address
7. Enter Working Office/ From Where Retired*
8. Enter Complaint Subject*
9. Enter Complaint Details*
10. Select Concerned AG(A&E) Office*
11. Select Subject Category*
12. Click on the Submit Button

Enter information to find Status of your Grievances/Complaints :
1. Enter Alloted Registration No. / PPO No. / GPF No. /Mobile No
2. Click on the Submit Button

About CAG :
Shri Shashi Kant Sharma is Comptroller and Auditor General (C&AG) of India since May, 2013. As a constitutional functionary, he is primarily entrusted with the responsibility to audit the accounts of the Union Government and of the State Governments of India.

Shri Sharma was elected by the General Assembly of United Nations as a Member of the UN Board of Auditors in 2014 for a term of six years. His other international responsibilities include Member of UN Panel of External Auditors, Chair of the Knowledge Sharing and Knowledge Services Committee of the International Organisation of Supreme Audit Institutions (INTOSAI) and Chair of the Working Group of INTOSAI on I.T. Audit.