India Post : Track Complaint Status & Registration

Organization : India Post
Facility :Track Complaint Status & Registration

Home Page : http://www.indiapost.gov.in/PC_GuideLines.aspx
Register here : https://ccc.cept.gov.in/covid/request.aspx
Track Status : https://www.indiapost.gov.in/VAS/Pages/TrackComplaintStatus.aspx

Track Complaint Status & Registration

Please observe the following guidelines for speedy settlement of your grievances :
** For online lodging of complaints and status update through website ndiapost.gov.in (Go to home page and click on Customer Care link, select option Complaint Registration for lodging complaint and select option Track your Complaint Status for knowing the position of the case.)

Related / Similar Service : indiapost.gov.in Complaint Registration

** Register your complaint in the Post Office where transaction has taken place and get acknowledgement.
** Approach next higher authority of the Department if the complaint is not settled in a reasonable time.

** The standards for resolving complaints are announced through the Citizen Charter of Department of Posts available in link About Us on Home page of this website.
** Complaint on Postal Services addressed to Postal Directorate, New Delhi, may only be addressed to concerned officer and sent on given email, telephone or fax number.

Initial Level for lodging Complaints
Nature of complaints Whom to Complain
** Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. –
Postmaster / In-charge of the Post Office where the transaction has taken place.
** Any complaint on the services rendered and concerning behavior of employees of the Department of Posts-
Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls.
** Any complaint on the services rendered and concerning behavior of employees of the Department of Posts.
The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls.

FAQs :
Can I register multiple accounts with same UserID?
No, you can not have multiple accounts with same UserID. UserID is a unique identity and checked at the time of registration for uniqueness.​

Can I share my user-id and password with others?
Sharing UserID or password is not a good practice as it is confidential and your personal Information. It is strongly advised not to share your UserId or password to others for security issues,As you will be liable for any transaction or activity done from your account.

Can I register multiple accounts with same email ID?
No, you can have only one account with one e-mail address.

How can I register in Retail category?
For registering yourself in Retail category as a user you need to follow the steps mentioned below :
** Click on ‘Register’ Link on the homepage of IndiaPost Site

** Click ‘Retail’ Category.Registration page will open for you.Provide your vaild personal and contact details.
** Provide a hint question and answer that will be used to reset your password in case you forget your password later.

** Select subscription option if you want to avail facilities like NewsLetter and SMS alerts.
** Submit the details to complete the registration process.
** A confirmation email with activation Link will be sent on your registered email ID for Account Activation.

** You need to click activation link before 48 hours to activate account.
** After activation you can logon to the IndiaPost Site with your User ID and One Time Password(OTP).