KENT RO Order Tracking

Organization : KENT RO Systems Ltd.
Service Name : Order Tracking
Applicable States/UTs: All India

Track Order Here : https://www.kent.co.in/

Track Order :

Enter your Email ID & Order ID to track order.

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Email ID :
Email address you used while placing order

Order Id :
10 digit Order Id

For any Query:
Email Us : onlinesales [AT] kent.co.in
Phone Support : +91-9582283338

Shipping Duration:
How long will it take for me to get delivery?:
Most orders are dispatched within 2-3 business days. Delivery time will vary based on your location. Most packages get delivered within 10-15 days.

How do I track the exact delivery status?:
Once your order is shipped, you will get a mail informing you of the courier company bringing your package and the AWB no. / Docket no. The package can be tracked on the courier company’s web site.

During what hours of the day can I expect delivery?:
Deliveries are made during office hours 9am to 7pm.

Will I be informed of the exact time of delivery?:
The couriers deliver during office hours and for more specific details you can contact the courier company directly.

Delivery Policy:
Please also note that each shipment of items in an order requires an adult’s signature upon delivery. If there is any change in delivery address, after the order has been placed the shipment shall be retained at the shipper’s branch office / dealer for you to collect. You can ask for a shipper’s branch location / dealer nearest to you for picking-up the shipment.

What happens if I am not at my delivery address at the time of delivery?:
The courier will leave you a delivery card for you to contact them in order to re-arrange delivery.

Do I have to sign for the parcel personally, or can someone else sign for it?:
People in your household can sign for the parcel but they will be asked for some proof of identification

How can I return a product ordered from Kent RO Systems Ltd Limited?
To return a product purchased (full payment made through online payment gateway) on kent.co.in, just indicate the reason for your return in a short note and E-mail it to onlinesales [AT] kent.co.in

We will refund to you the entire cost of the returned item, less applicable bank charges of 2.5%, Services Tax 10% on the bank charges and ECESS of 0.3% on Service Tax. Please note that we will provide a refund facility only for products bought from our online store.

Within what time period do I have to return the product?
You can return any product bought from Kent RO Systems Ltd, before the product is installed at your place. This should be done within 30 days from date of invoicing.

How and when will I get my refund?
We will initiate the refund process once you receive the package with the item in it. The refund will be made to the same payment option(s) originally used to pay for the order. Please note we will not be able to return the same by cheque or cash.

What do I do in case I was to cancel my order before the shipment reaches me?
Please write to onlinesales [AT] kent.co.in with transaction details along with the reason of cancellation. We will initiate the refund process once we receive your cancellation request.

The refund will be made to the same payment option(s) originally used to pay for the order. Please note that applicable bank charges of 2.5%, Services Tax 10% on the bank charges and ECESS of 0.3% on Service Tax would be deducted.

Cancellations / Return :
You may cancel your order before your product has shipped. If the cancellation is made after your product has shipped/ delivered, it will be cancelled by initiating a refund. You may call our customer care department to initiate a refund.

About Us :
KENT RO Systems Limited is a 21st century healthcare products company with a vision to make the world a healthy and a happy place. Pioneers in bringing the revolutionary Reverse Osmosis (RO) technology to India, KENT started its operations from Noida, India in 1999.

Over the years, it has evolved as a market leader providing technologically advanced healthcare products ranging from Water Purifiers, Air Purifiers, Vegetable and Fruit Purifiers to Water Softeners.