DCSCA Puducherry Grievance Registration : Department of Civil Supplies & Consumer Affairs

Organization : Department of Civil Supplies & Consumer Affairs
Service Name : Grievance Registration Form
Applicable State/UT: Puducherry
Lodge Here : http://puduvaikural.puducherry.gov.in/citizen/grievance.php?TabID=L
LODGE REMINDER FORM : http://puduvaikural.puducherry.gov.in/citizen/lodge-reminder.php?TabID=R
STATUS QUERY FORM : http://puduvaikural.puducherry.gov.in/citizen/view-status.php?TabID=V
Change PASSWORD : http://puduvaikural.puducherry.gov.in/citizen/change-password.php?TabID=C
Website : http://dcsca.puducherry.gov.in/

DCSCA Grievance Registration

Entries Prefixed with * are Mandatory!
** Select Department to which the grievance pertains
** Enter Name

Related / Similar Service :
DCSCA Puducherry View Ration Card Online

** Select Gender
Male
Female
Others(If not an Individual)
Transgender
** Select Complainant Category
** Do You want a Password for this Grievance? Yes No

Address of correspondence :
** Enter Address
** Enter Pincode
** Select Country
** Select State / UT
** Select District
** Enter Phone No.
** Enter Mobile No.
** Enter E-Mail Id.
** Please Enter Specific Details about Your Grievance here (4000 Characters Left)
** Remedial Action(optional)(1000 Characters Left)
** Upload(Relevant Document) only(.pdf or .jpg) upto 1MB
** Have you earlier lodged the grievance to the above Department on the same subject ? Yes No
** Enter Security Code as Shown

LODGE REMINDER FORM :
** Enter Your Registration Number
** Enter Password (if any)
** Select Type of Followup
Reminder
Clarification
** Enter Description of Clarification/Remarks (upto 1000 Charaters)
** Enter Security Code as Shown

STATUS QUERY FORM :
** Enter Your Registration Number
** Enter Password (if any)
** Enter Security Code as Shown

Change PASSWORD :
** Enter Your Registration Number
** Enter Existing Password
** Enter New Password
** Re-enter New Password
** Enter Security Code as Shown

FAQs :
What is the procedure for change of address in ration card?:
Any one of the following documents should be submitted along with application to the Department such as Telephone Bill, Gas connection Bill, Electricity Bill, Municipal tax receipt, Voter ID, Driving Licence.

If it is a rental house, copy of the rent agreement should be produced along with the house owner’s Electricity/Water Bill.

If a family shifts to other State/Region of the UT, how they could surrender their ration card?:
The head of the family should submit the requisition in the prescribed form along with clearance from the concerned FPS.

Is there any fee collected for inclusion, deletion or for change of name/address in ration card?:
Yes. Rs. 10 will be collected for inclusion, deletion or for change of name/address in ration card.

How long will it take to complete the process of inclusion, deletion, change of address and name in Ration card?:
Inclusion, deletion, change of address and name in the Ration card will be done on the same day.

Who can obtain subsidized sugar from the Government?
BPL/AAY cardholder will get subsidized sugar 500 gm/unit to a maximum of 2.5 kg/card.

How to get information on price of essential commodities?
The price of essential commodities can be viewed in the Department’s website dcsca.puducherry.gov.in on Weekly Price of Essential Commodities.

Whether BPL/AAY cardholders are eligible to avail the subsidized kerosene?
Yes. If BPL/AAY cardholder has no LPG connection, 6 litres/card of kerosene is being distributed every month and those who have single LPG connection can avail the benefit of 1 litre/card per month at the rate of Rs.14.25/litre.

State Consumer Helpline :
Puducherry – 1800 425 1082,
Karaikal – 1800 425 1083,
Mahe – 1800 425 1084 and
Yanam – 1800 425 1085

CONTACT US :
Office Address :
Department of Civil Supplies and Consumer Affairs
Industrial Estate Road, Thattanchavadi, Puducherry-605008.
Phone : +91-413-2251691, 2253345 Fax : +91-413-2253345
Email : civil.pon [at] nic.in