Kapsons Cancellation Exchange & Return Policy

Organisation : Kapsons
Service Name: Cancellation Exchange & Return Policy

Return Policy : https://www.kapsons.com/

Cancellation Exchange Policy :

KAPSONS CANCELLATION POLICY :
Orders placed on Kapsons.com can be cancelled before it gets dispatched for delivery to the customer’s registered address. Once an order is dispatched, it cannot be cancelled.

Related : Khelmart Track Your Order/ Return Status : www.statusin.in/17722.html

In case of orders placed using Royale club Membership benefits like coupons or bonus points can be cancelled before dispatch and the benefits will be credited in the Royale Club account.

How is an order confirmed?
On placing an order, the status of the order in — My Orders — View Details shows as ‘awaiting confirmation’. Cash-on-delivery orders are confirmed telephonically by the Kapsons customer care team. The customer care representative from Kapsons.com will call on the mobile number used to place the order, within 24 hours of order placement. If customer does not receive a call, they should call us on 1800-137-5277 to confirm his order on his own.
Pre-Paid orders are confirmed by our audit team. If any issue is found with payment or availability of the ordered product, then the audit team does not confirm the order and arranges a phone call to the mobile number used to place the order.

How do I know if my order is confirmed?
The status of the order in My Orders View Details shows as ‘Confirmed’
This happens after the audit team has confirmed availability of the ordered product and the payment mode selected. After confirmation, the order is readied for dispatch and the customer is informed at the time of dispatch via email & SMS.

Can I cancel one/few items from my order?
Currently, cancellation of a single or few items from the complete order is not possible at Kapsons. Cancellation of the complete order is only applicable.

What happens on cancellation?
If the order is canceled, the history remains in My Orders Closed Orders. Any payment made is refunded in the form of Kapsons credits in the customer’s account within 5-7 working days. If no activity is observed within 5 working days then the customer should contact Kapsons.com on their own at 1800-137-5277 and mention their order ID to place refund request.

KAPSONS EXCHANGE POLICY :
Kapsons.com allows its shoppers to exchange the item(s) purchased within 15 days of order delivery (as per the shipping company)

Exchanges can be made to buy a different size of the same product.

Kapsons.com will accept Exchange of a product only if the following conditions are met:
** The order was received by the customer in sealed condition (if seal is broken or packaging is torn then the customer should call customer care immediately)
** Exchange should be initiated within 15 days of order delivery (as recorded by the shipping provider
** The tags on the product should be intact
** The product should be unwashed, unused and in an undamaged condition
** The item(s) needs to be returned along with the original packaging
** The item(s) should not be lingerie, sleepwear, swimwear, beachwear, accessories, beauty, cosmetics, toiletries, socks and/or free items.

Do you allow exchanges?
Kapsons only accepts a size exchange request for a product (only twice). In case of any other exchange request a customer can return the product and shop for a new product of the same or less order amount. Kapsons has certain limitations to its exchange policy. Please read further for more details.

** Size Exchange is not applicable for some products and categories at Kapsons
** Size Exchange can be availed twice on a particular product in an order.
** We don’t accept multiple product exchange i.e. you cannot return a product in exchange of multiple products. In such a case request for a return of the order and place a new order.

Which all items can I exchange?
We at Kapsons accept exchange request only till 15 days from the delivery of the order to the customer. Our exchange policy does not apply to lingerie, fragrances, cosmetics, innerwear, toiletries, swimwear, socks and jewelry.

How do I exchange the item(S) in my order?
** Go To My Orders and then further to closed orders
** The orders showing status as ‘delivered’ are the ones which can be returned
** Click on ‘View Details’ and open the order page to select the items you want to exchange.
** Upon selecting the items, press the button that says ‘Exchange Selected Items’
** Kapsons.com has a step by step process that will guide you to the end.

STEP 1
Fill the reason of exchange and generate an Exchange ID.
As soon your exchange ID is generated, your account is credited with Kapsons Credits equal to the amount of money you have spent.
You can use these credits to place a new order at the end of this process.

STEP 2
Download and print the Exchange form. Fill the Exchange form. Here is a dummy Exchange form to understand how to fill the Exchange form.

STEP 3
Place the duly filled Exchange form, returning item(s) with all original tags and packaging into a parcel.

STEP 4
Courier the parcel to the following address:
Kapsons Head Office Plot D 196, Phase 8B Industrial Area – Mohali 160061 Phone- 0172-5218999

STEP 5
Email a copy of the courier bill to returns[at]kapsons.com and mention the Exchange ID as subject of the mail

STEP 6
Make your new order using your Kapsons credits. Kapsons Credits can be seen in ‘My Orders’ – orders Kapsons Credits

STEP 7
Email your courier receipt/bill to customercare[at]kapsons.com to initiate the refund of the courier charges (only upto Rs.) in the form of Kapsons Credits.

RETURN POLICY :

Kapsons.com will accept Return or Exchange of a product only if the following conditions are met :
– The order was received by the customer in sealed condition (if seal is broken or packaging is torn then the customer should call customer care immediately)
– Return should be initiated within 15 days of order delivery (as recorded by our shipping partners.
– The tags on the product should be intact
– The product should be unwashed, unused and in an undamaged condition
– The item(s) needs to be returned along with the original packaging
– The item(s) should not be lingerie, sleepwear, swimwear, beachwear, accessories, beauty, toiletries, cosmetics, socks and/or free items.

How do I return an item?
Go to My Orders and go to Closed Orders
The order showing status as ‘delivered’ are the ones which can be returned
Click on ‘View Details’ and open the order page to select the items you want to return.
Upon selecting the items, press the button that says’ Return Selected Items’