NPS Trust New Grievance Registration : National Pension System

Organization : NPS National Pension System Trust
Service Name : Register New Grievance
Applicable States/UTs: All India

Website : https://www.npstrust.org.in/index.php

Lodge Your Grievance

1. If you click on ‘Remember Password’, you will be directed to the webpage for logging-in CRA system. You can use your User ID (PRAN) and IPIN for logging on the CRA website. Upon successful login, under the menu ‘Grievance’ > ‘Log Grievance Request’, a grievance can be raised.

Related : NPS Trust eNPS Registration/ Contribution :  www.statusin.in/17907.html

2. If you click on ‘Forgot Password’, you will be directed to a webpage for resetting your IPIN (password). Upon successful reset of password, you can log in the CRA website and lodge a grievance as mentioned above.

Forgot Password:
** If you wish to reset your I-PIN using the secret Question and Answer (set by you at the time of initial login), please select the option “Reset password using secret question”.
** If you wish to reset your I-PIN and activate the same through One Time Password (OTP) or through Nodal Office / Point of Presence, please select the option “Instant Reset I-PIN”.

Login using I PIN:
First Time login:
** After logging to CRA website for the first time, you will have to accept to the terms and conditions for using CRA website and Interactive Voice Response facility (IVR). On acceptance of the terms and conditions, you will be directed to set your new password for using CRA website.

** You will also be set your Secret Question for the purpose of resetting your password, in the event you forget your password. The password you create should be alpha-numeric with at least one special character (!,@,#,$,%,^,&,_). The length of the password should be between 8 and 14 characters.

** You should also set your secret question for the purpose of resetting your I-Pin, in the event you forget your I-Pin. The length of the answer should at least be of 8 characters

Access to CRA denied:
Access to CRA may be denied due to the following reasons:
** Incorrect User id provided
** Incorrect password provided – If you have forgotten your password, you may reset it by answering the secret question through ‘Forgot Password’ link or submit a request for a re-issue of I-Pin through your PAO/POP-SP in case the user is subscriber or to CRA in case the user is PAO/POP-SP.

“As a safety measure to prevent unauthorised access, the account will be locked if the user enters incorrect password for five consecutive attempts. The user shall have an option to reset the password by answering the secret question even after the account is locked. In case the user is not able to remember the answer to the secret question and is unsuccessful in resetting the password, the user shall have to submit a request for reissue of I-Pin.”

To prevent misuse please:
** Change your password after your first login.
** Memorise your password and destroy the I-Pin mailer.
** Do not write your password for reference.
** Do not disclose your password to anyone.
** After login, do not use to “Back” and “Forward” button in your browser to navigate. For security purpose, the same has been disabled. Any attempt to use those buttons will result in a logout.
** It is advisable to change your password at regular intervals.

Reset I-PIN:
** marked fields are mandatory.
** Please enter the details exactly as printed on PRAN Card.
** Click on “Generate OTP” if you wish to authorize your request using “One Time Password (OTP)”. The OTP will be sent to the mobile number registered with CRA.
** In case you have not registered your mobile number at CRA, please click on “Go to Nodal Office” and get the request authorized by Nodal Office / Point of Presence.