MADAD Consular Grievances Management System : Ministry of External Affairs

Organization : Ministry of External Affairs
Service Name : Consular Grievances Management System
Applicable For : All India
Website :http://www.madad.gov.in/AppConsular/welcomeLink

Consular Grievances Management System :

Grievances pertaining to Consular Services offered by Indian Missions/Posts abroad are being addressed through the new Grievances Management System (MADAD) of MEA. Please register/login to lodge your Grievance in MADAD.

Related / Similar Service : pgportal.gov.in Registration

Processing Steps:
** Click on “Register (New User)” and fill required details.
** Click on “Activation” link sent in email (or OTP sent in SMS to Indian Mobile Holders) to activate the account.
** Log in to the Consular Grievances Management System (MADAD).
** Click on “Register Grievances” link to fill details of your grievances.
** Click on “Track Grievances Status” link to view latest status and processing done on your grievance.

Note :
Please register as MADAD user if you have any grievance related to consular services offered by Indian Missions/Posts abroad or are an Indian student studying/planning to study abroad. MADAD enables online logging and tracking of grievances, and submission of course/contact details of students

Frequently Asked Questions:
How to monitor the status of your grievance?:
Status of your grievance can be tracked by using MADAD mobile application or through Madad Portal on URL www.madad.gov.in

If you are not an Existing User, you may please register yourself under ‘New Users’ and get your login ID:
** Click ‘New Users (Register)’
** Insert your details and get login ID

Tracking grievance status using MADAD mobile application:
** Go to Home page of MADAD mobile application and navigate to Track Grievances screen.
** Enter your Grievance ID, Captcha (Security Code) and Click Submit.

What is the jurisdiction of the Indian Diplomatic Mission?:
The grievances falling under the consular jurisdiction of the concerned Indian Diplomatic Mission mentioned in the grievance only will be entertained by the concerned Indian Diplomatic Mission. You should, therefore, fill this column carefully.

What is the mandatory information for registering grievances?:
Information with regard to fields marked in red are mandatory, These include:
** First Name,
** Passport Number,
** Date of Birth,
** E-Mail,
** Mobile Number,
** Current Address of the person about whom the grievance filed, and so on.
** Recruiting Agent

4. What kind of grievances will be dealt within the online Consular Services Management System (MADAD)?
The following category of grievances will be entertained :
** Asylum Cases
** Birth Certificate
** Compensation
** Contract Problems
** Domestic Help
** Imprisoned Abroad
** Marital Disputes
** Mortal Remains

** No Obligation to Return to India (NORI) Certificate
** OCI Card Related Issues
** Passport Issues Abroad
** Recruiting Agent
** Repatriation

** Salary / Dues
** Sexual Abuse
** Sponsor Problems
** Whereabouts Unknown
** Worker Abuse