BSES Delhi : Query Management Process

Organization : BSES Rajdhani and Yamuna Power Ltd Delhi
Facility : Query Management Process

Query Management Process : https://www.bsesdelhi.com/
Home Page : https://www.bsesdelhi.com/

Query Management Process :

BSES consumers can get in touch with us through any of the following touch points.
For registering their queries, grievances and getting status updates

Related : BSES Delhi Online Electricity Bill Payment : www.statusin.in/4519.html

a. Call Centre – 399 99 707 (BRPL), 399 99 808 (BYPL)
b. Division Office
c. BSES Website

Complaint Escalation :
Level 1:
If not satisfied with the resolution received from any of the above mentioned touch points.
Consumers may visit the Division Office and meet any of the following officials with complete details
a. Customer Care Officer (CCO)
b. Business Manager (between 10 AM to 11 AM on any working day)
c. Circle Head (with prior appointment)

Level 2:
In case of any undue delay in resolution of requests / complaints, please get in touch with us through any of the following
a. Write an email :
For BSES Rajdhani Power Limited brpl.customercare@relianceada.com
For BSES Yamuna Power Limited bypl.customercare@relianceada.com

b. Write a letter :
For BSES Rajdhani Power Limited Customer Care Dept,
BSES Rajdhani Power Limited- BSES Bhawan,
Nehru Place, New Delhi 110019

For BSES Yamuna Power Limited Customer Care Dept,
BSES Yamuna Power Limited,
BSES Corporate Annexe ,CBD-III GRID,First Floor,
Opposite Agarwal Fun City Mall,Karkardooma, Delhi-110032

Level 3:
If still not satisfied with the resolution provided, consumers may write to the Head-Customer Relations
For BSES Rajdhani Power Limited Head Customer Care
BSES Rajdhani Power Limited- BSES Bhawan,
Nehru Place, New Delhi 110019
Email: brplhead.customercare[AT]relianceada.com

For BSES Yamuna Power Limited Head Customer Care
BSES Yamuna Power Limited, BSES Corporate Annexe,
CBD-III GRID, First Floor, Opposite Agarwal Fun City Mall,
Karkardooma, Delhi-110032

In case, you are not satisfied with the resolution of your queries/ complaints provided by the Discom, in such cases you may approach the following
Consumer Grievance Redressal Forum (BRPL) :
Sub-Station Building, Sector V, Pushp Vihar, New Delhi – 110017
Phones: 32978194, 32978195, Fax: 29564400
Email: cgrfbrpl@gmail.com

Consumer Grievance Redressal Forum (BYPL) :
Sub-Station Building, Adj to BYPL Head Office, Near Karkardooma Courts, Karkardooma, Delhi – 110032
Phones: 011-32978140, 32978141, Fax: 22384886
Email: cgrfbypl@hotmail.com

An appeal against the CGRF order may be filed with Electricity Ombudsman
The Electricity Ombudsman
B-53 Paschimi Marg, Vasant Vihar, New Delhi – 110057
Phones: 32506011, Fax: 26141205

The Electricity Ombudsman
B-53 Paschimi Marg, Vasant Vihar, New Delhi – 110057
Phones: 32506011, Fax: 26141205
Procedure for filing complaint available on DERC website, http://www.derc.gov.in

Address for Special Courts of Electricity (BRPL) :
1) Dwarka Special Court Electricity – Special Court (Electricity), Court.No. 616, New Delhi – 110075
2) Saket Special Court – Room No. 504, Saket Court Complex, New Delhi – 110017
3) Tis Hazari Special Court – Court Room No. 2, Tis Hazari Court Complex, Delhi – 110054

Address for Special Courts of Electricity (BYPL) :
1) Karkardooma Special Court – Court Room No. 5, Karkardooma Court Complex, Delhi – 110032
2) Tis Hazari Special Court – Court Room No. 2, Tis Hazari Court Complex, Delhi – 110054

About Us :
BYPL distributes power to an area spread over 200 sq kms with a customer density of 7,950 per sq km. It’s ~1.6 million customers are spread over 14 districts across Central and East areas including Chandni Chowk, Darya Ganj, Dilshad Garden, Jhilmil, Karawal Nagar, Krishna Nagar, Laxmi Nagar, Mayur Vihar, Mayur Vihar – III, Nandnagri, Pahar Ganj, Patel Nagar, Shankar Road, Yamuna Vihar