ICICI Prudential Life Insurance Company Claims Registration & Status

Organisation : ICICI Prudential Life Insurance Company Ltd
Facility : Claims Registration & Status

Claims Registration here : https://buy.iciciprulife.com/buy/cmmn-home.htm?execution=e1s1
Claims Status : https://www.iciciprulife.com/insurance-library/life-insurance-claims-related-faqs.html
Website : https://www.iciciprulife.com/insurance-plans/buy-life-insurance-online.html?UID=1172

Claims Registration :

Documents you need to submit for making a death claim
** Mandatory Documents
** Additional Documents- Non-Accidental Death
** Additional Documents- Accidental Death

Related : Shriram General Insurance Claim Status : www.statusin.in/20490.html

We have a 3-step claim process:
Step 1: Claim Reporting
The first step involves reporting your claim. You can report your claims online, at our branches, central office, via SMS, e-mail or through our call centre as per your convenience. However, claims reported online, through SMS or e-mail will not be considered as intimation. Physical documents will be required to start the process.

Step 2: Claim Processing
Our special ClaimCare team will assess your claim, and inform you in case any further documents need to be submitted. Post receiving all the necessary documents, we will process your claim request within 8 calendar days.

Step 3: Claim Settlement
Once your claim request is approved and we receive all the relevant documents, we will settle your claim.

How do I report a claim?
To report your claim you can:
** Visit the claims section of our website for online claim intimation
** Call us at our 24 x 7 ClaimCare number – 1800 266 7766^
** Visit your nearest ICICI Prudential Life Insurance branch
** E-mail us at lifeline@iciciprulife.com
** SMS ‘ICLAIM<space>Policy No’ to 56767
Your claim will be formally registered only after receiving a written claim intimation at our branch/Claims Cell.
For calls within India. Our overseas customers can call us on +91 22 6193 0777.

When is a claim rejected?
A claim is rejected if ‘non-disclosure’ or ‘misstatement’ of facts is discovered during an investigation. When a fact that affects the policy issuance decision is not disclosed in the proposal, it is termed as, ‘non-disclosure’. Similarly, withholding information or providing incorrect information while answering questions in the proposal form^^ is termed as, ‘misstatement’.

For example, when an applicant suffering from kidney failure does not inform the insurer about the same in the proposal form, it is termed as non-disclosure. Similarly, when an applicant overstates his or her income, then it is called a misstatement.

Proposal form is the document in which you provide all the relevant details while applying for an insurance policy.

How do I communicate my concerns with respect to a claim decision?
Our Grievance Redressal Committee is chaired by an external member. You can communicate your concerns to this committee by sending a letter to the address given below:
Grievance Redressal Committee (Chaired by external member)
ICICI Prudential Life Insurance Company,
Raheja Tipco plaza, Ranisati Marg, Malad (East), Mumbai – 400097

Where can I submit claim documents?
You can submit your claim documents at:
The nearest ICICI Prudential Life Insurance branch. Click here to locate a branch around you.
Our Life claims cell / Health claims cell
ICICI Prudential Life Insurance Company Ltd,
1st Floor, C-wing, Office No. 115, 116, 117,
BSEL Tech Park, Opp. Vashi Station,
Sector 30, Vashi, Navi Mumbai- 400703.