consumer.tn.gov.in : Complaint Registration & State Helpline Tamil Nadu

Organization :Civil Supplies & Consumer Protection Department
Facility :Consumer Complaint Registration & State Helpline

Home Page : https://consumer.tn.gov.in/
Register here :https://consumer.tn.gov.in/
State Helpline : https://consumer.tn.gov.in/consumer_helpline.htm

Consumer Complaint Registration

** Complaint can be registered within 2 years from the date on which the cause of action has arisen.
** Stamp paper is not required for declaration

Related : Civil Supplies and Consumer Protection Department Tamil Nadu Apply For New Ration Card : www.statusin.in/511.html

** Complaint can be registered, in person, by the complainant or through his authorised agent or by post addressed to the Redressal Agency.
** Lawyers are not necessary.

particulars that should be furnished along with the complaint :
The complaint should contain the following particulars :
** The name and complete address of the complainant
** The name and complete address of the opposite party/parties
** Date of purchase goods or services availed
** Amount paid for the above purpose
** Particulars of goods purchases with numbers or details of services availed
** The details of complaint, whether it is against Unfair Trade Practice / supply of defective goods / deficiency in service provided / collection of excess price, should explicitly be mentioned in the complaint petition.
** Bills / receipts and copies of connected correspondence, if any,
** The relief sought for under this Act.

State consumer Help line :
Problems faced by card holders :
** Non receipt of commodities in prescribed quantity, good quality, correct price and in exact weight through fair price shops
** Non opening and closing of Fair Price Shops in prescribed timings
** Problems in obtaining new family cards and obtaining endorsement in family cards for change of residence and other types changes as per requirement of cardholder
** Poor service in Offices of Assistant Commissioners / Taluk Supply Officers in regard to family cards and other services

Problems faced by Consumers:
** Exploitation of rights of consumers as envisaged in Consumer Protection Act, 1986
** Defects in product purchased or Deficiency in services availed by consumer
** Refusal by Seller / supplier to repair the product which is in warranty / guarantee
** Supply of expired / sub standard / adulterated food products or medicines by unethical traders
** Collection of excess price for the product or service than the price prescribed
** Any other unfair trader practices like multi level marketing,. etc.
** Problems faced by Agriculturists by sub standard seeds, fertilizers, or pesticides, etc.

State consumer Help line : 044-28592828
In order to make complaint or avail advice or clarification for all kinds of problems of card holders or consumers Government of Tamil Nadu, Civil Supplies and Consumer Protection Department has launched a telephone help line through following telephone number: 044-28592828

Through Post:
Also written complaints / requests can be sent to
“State consumer Help Line, Office of the Commissioner of Civil Supplies and Consumer Protection, Ezhilagam IV Floor, Chepauk, Chennai-600 005.

Through Email :
Email to consumer@tn.gov.in .
Citizen are requested to avail the services and to save themselves from exploitation of any kind.

Some Important Information From Comments

Comments:
1. I have applied for spelling correction of my wife name in the ration card they have given token on 30/6/2015 with number 5910 and date to collect the ration card with correction on 5/6/2016 but still, now they have not given the corrected ration card. Every day, they said to come tomorrow the higher authority has not signed. I am on this issue for more than 13 days advise me what to do next.

Error / Problem:
1. Please let us know whether the N card holders should link their Aadhaar card number? If so, whether shall we link our Aadhaar number in online? If yes inform the procedure to do so.

FAQ On Consumer Complaint Registration

Frequently Asked Questions (FAQ) Consumer Complaint Registration

Q: What is consumer complaint registration?
A: Consumer complaint registration refers to the process of formally lodging a complaint or grievance against a product or service provider to seek resolution for issues faced by a consumer. It is a way for consumers to assert their rights and seek redressal for unfair or unsatisfactory experiences.

Q: Are there any time limits for registering a consumer complaint?
A: The time limits for registering a consumer complaint may vary depending on the jurisdiction and the nature of the complaint. It is advisable to register the complaint as soon as possible after discovering the issue. Delaying the complaint may impact the availability of certain remedies or legal options.

Q: Can I register a consumer complaint online?
A: Yes, many jurisdictions provide online platforms or portals for registering consumer complaints. These platforms may be operated by consumer protection organizations, regulatory authorities, or government agencies. Check the official website of your country or region’s consumer affairs department to find out if online registration is available.