Royal Sundaram Insurance Claim Procedure

Organization : Royal Sundaram
Service Name : Insurance Claim Procedure

Website : https://www.royalsundaram.in/

Claims Procedure:

In the event of a claim, call us at 1860 425 0000 or email us at: customer.services@royalsundaram.in and we will send you a claim form within 2 working days. You have to submit the duly filled in claim form to us with the required documents.

Related : Royal Sundaram Insurance Renewal : www.statusin.in/4329.html

If claim is admissible, a Cheque will be despatched to you, otherwise a denial letter will be sent.

Car Insurance Claims Procedure :
Please read carefully and understand the process of motor claim.
** Claim Should be intimated to the Insurance company immediately with the policy particulars.
** No repair before survey of the vehicle
** Survey will be arranged on receipt of claim intimation and submission of detailed estimate of repairs from the repairer
** Original Registration Certificate and Driving licence to be submitted to the company for verification and return
** Duly filled in & Signed claim form to be submitted to the Repairer/Surveyor. For company owned vehicles , company seal and authorised person signature should be affixed in the claim form.
** FIR to be filed wherever Third party injury/death/property damage is involved.
** Company may ask for additional documents and /or clarification/Information if any, depending on the requirment of the claim.
** Cashless facility will be arranged if required documents are in order.
** Based on the Surveyors instruction, Vehicle to be produced for re-Inspection on completion of repair works.
** Original bill along with Satisfaction voucher for cashless claims is required for processing of the claim.
** For Non-cash-less Claims (Reimbursement claims) Original cash bill or Invoice with Cash receipt is required for processing of the claim.
** The detailed theft claim process letter will be sent to the Insured’s policy/claim form address through Registered Post offer intimation of theft claim.

Please submit the following information while intimating a claim:
** Your Contact Numbers
** Policy Number
** Name of Insured person
** Date & Time of accident
** Vehicle number
** Make and Model
** Location of Loss
** Brief description on how the accident took place
** Name of Driver
** Place & contact details of the Insured Person if the person intimating the claim is not insured.

FAQs :
What is meant by Private Car?
The Private Car is the one that is used for social, domestic and pleasure purposes and also for business purposes excluding the carriage of goods other than samples by the insured or his employees.

What is break-in-insurance? What should I do if I have a break-in-insurance?
Break-in-insurance is when the Policy lapses due to non-renewal of the Policy on time. As per the law, an owner should cover his/her car with at least third party insurance at all times.

If you have a break in your car insurance, you can :
** Approach another insurance company to renew policy-if it has been less than 90 days since the Policy lapsed. In this case, you may be able to retain your No Claim Bonus.

** Obtain a new Insurance Policy-if it has been more than 90 days since the Policy lapsed.
** In either case, you have to get your car re-inspected

What are the discounts that can be allowed under Private Car policies?
The discounts that can be allowed under the Private Car policies are :
** Voluntary Deductible discount
** No Claim Bonus
** Automobile Association Discount
** Discount on Vintage Cars

Can a customer cancel his policy during the tenure of his policy?
Yes, the policy can be cancelled by the customer with 7 days notice to the Insurer and the company will cancel the policy on Short period basis and refund of premium if any, will be made.

The refund will be subject to no claim under the policy and retention of minimum premium of Rs.100/-. But cancellation would be made only after ensuring that the vehicle is insured elsewhere at least for Liability Only policy.