Tata Capital Housing Finance Grievance Redressal Procedure

Organization : Tata Capital
Service Name : Housing Finance Grievance Redressal Procedure

Website : https://www.tatacapital.com/

Grievance Redressal Procedure:

At Tata Capital Housing Finance Limited, it is our constant endeavour to put your interests first and provide you with financial solutions that are right for you.

Related : Tata Capital Commercial Vehicle Loans : www.statusin.in/20858.html

As an extension of our efforts to ‘Only do what’s right for you’, we give you the means to get your grievances addressed. Please follow the steps below to register any complaints you might have with our services, and we will do our best to assist you.

1. Write in to customercare@tatacapital.com or call us on our toll-free no. 1800 209 6060. You will receive an acknowledgement/response within 10 business days.
2. If you are not satisfied with the resolution provided to you, we request you to contact the Compliance Officer, Mr. Balakrishna Kamath.

You can mail him at Balakrishna.Kamath@tatacapital.com or download the complaint form and post it to the address mentioned below:
Mr. Balakrishna Kamath
Tata Capital Housing Finance Limited
4th Floor, iThink Techno Campus
Off Pokhran Road 2, Thane(West) – 400607.

You will receive an acknowledgement/response within 10 business days of the Compliance Officer receiving your communication.

3. If you are not satisfied with the resolution provided to you, we request you to contact the Managing Director.

Kindly download the complaint form and post it to the address mentioned below:
Mr. R. Vaithianathan
Tata Capital Housing Finance Limited
4th Floor, iThink Techno Campus
Off Pokhran Road 2, Thane(West) – 400607.

You will receive an acknowledgement/response within 10 business days of the Managing Director receiving your communication.

4. In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach the regulatory authority of Housing Finance companies  the National Housing Bank  at the address given below.

National Housing Bank,
Department of Regulation and Supervision
(Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre, Lodhi Road,
NEW DELHI- 110003.

FAQs :
What is the interest and processing fees charged for the loan?
In most cases, you won’t have to pay anything more than the agreed purchase price. For other products/schemes, we charge our regular rate of interest. A nominal processing fee may be charged on special offers.

How can I apply for this loan?
Walk into any Croma/Reliance consumer durables outlet and connect with our in-store executive.

What is the purpose of loan against securities?
The purpose of loan against securities is to take care of all your investment as well as personal needs, and to help you meet your contingencies.

What happens to the securities that I pledge? Do I still avail the benefits of an investor?
Yes, this is a unique feature of loan against securities. You enjoy all the benefits of being an investor like dividend or bonus, while your shares/mutual fund units are pledged to Tata Capital Financial Services Limited for loan purpose.

Can I avail loan against other securities like LIC policies, NSC, KVP etc.?
No, currently Tata Capital deals with Bonds/FMP’s as selected by the company.

Whose securities can I pledge?
You can pledge your own securities, or those of your blood relative (parents, spouse, children and siblings only) above 18 years of age.

If you are pledging securities that belong to anyone other than yourself, the security holder must be a signatory to the overdraft agreement as a Co-Applicant. Check for eligibility.

What is the loan amount and how many types of scripts have to be pledged?
The loan amount ranges from Rs.5 lacs to Rs. 10 crores (7.5 crores against Shares/Mutual Funds and 10 crores against Bonds/Debt Instruments). On specific approved scripts, Tata Capital may finance as single script finance based on terms and conditions being met and approved.