Aviva Life Insurance Company Claim Process & Status

Organisation : Aviva Life Insurance Company India Ltd.
Facility : Claim Process & Status

Download Registration Form here : http://www.avivaindia.com/how-do-i?redirect_link=File%20a%20claim
Website : http://www.avivaindia.com/

Claim Process :

In the unfortunate event of a critical illness, hospitalization, disability or death, please contact our Customer Services Helpline at 1800-103-7766 or write to us at:

Related : Aviva India Pay Premium/ Policy Status/ Top Up Payment : www.statusin.in/20847.html

Claims Department
Aviva Life Insurance Company India Ltd.
Aviva Tower, Sector 43,
Opposite DLF Golf Course,
Gurgaon – 122 003

The claimant can also inform us about a death claim on our website by clicking here.

The customers and claimants can also approach our Branch offices. Our Branch office personals are well versed with the claim process and documentation.

For Aviva Health Plus policyholders:
Cashless facility is allowed in case of hospitalization and surgical claims as per terms and conditions of your policy. Please contact E Meditek(TPA) Services Pvt Ltd, our Third Party Administrator on 1800-102-3242 or 91-124-4149710. You can also log in at emeditek.co.in or send email at customercare[at]emeditek.com

Click here to view the list of network hospitals on the panel of TPA.

Step 1: Complete the claim form
Complete the appropriate form depending upon which claim is to be made. Different forms are to be filled for claims against riders, death, hospital cash benefit, group term insurance and gratuity. All details with respect to client id, policy number, policy holder name, etc should be duly filled.

Step 2: Arrange for appropriate documents
Based on the claims made, appropriate documents need to be provided. Documents can be submitted in original or photocopies, attested by a Gazetted officer, Magistrate, Tahsildar or police Sub-inspector.

Step 3: Hospitalisation and Surgical Rider Benefit Claim
Incase of Hospitalisation and Surgical Rider Benefit claim, produce all medical bills and medical report issued by the attending physician qualified under law to issue such a report.

Step 4: Submit required documents along with the claim form
Once the form is completed and documents are in place, submit them at the nearest branch office. Alternatively, you can also send us your documents by post to:
Claims Department
Aviva Life Insurance Company India Limited
Aviva Towers, Sector 43,
Opposite DLF Golf Course,
Sector 43,
Gurgaon 122003

Claim Personal Manager :
Each claim is assigned to a specific Claim Personal Manager who will take care of the claim till the final settlement. The name and contact details will be conveyed in our letters, SMS, and call. On receipt of the claim, Claim Personal Manager will call and guide claimants about the process and expected timelines of settlement.

Help In Document Procurement :
In case, you are facing any difficulty in document procurement, please write to us. We will engage our personals to procure documents on your behalf.

Status of your claim :
We will keep you updated on claim status through Letters, calls and SMS. We request you to keep us updated with your recent communication address and contact number.
Should you have any queries or clarifications during the process of submission of the above documents, you can write to us at claims@avivaindia.com. Alternatively you contact our Customer Service Helpline number 1800-103-77-66 OR 0124-2709046