Reliance Mumbai Metro Cash Back Scheme

Organisation : Reliance Mumbai Metro
Facility : Cash Back Scheme

Notification : https://www.statusin.in/uploads/21130-Cash_Back_Scheme.pdf
Website : http://reliancemumbaimetro.com/

Cash Back Scheme :

1. Registration is now open for the current month, customer has to register to avail the scheme; non-registered customer’s will not be given benefit of the scheme

Related : Reliance My Gold Plan/ Scheme : www.statusin.in/18496.html

2. Customers who have registered in previous month/s need to do fresh registration during the current month again to avail this month’s scheme
3. Store Value Pass (SVP) trips of this calendar month will be considered to check the eligibility for cash back

4. Cash back percentage will be:
** 10% for the registered card making 35 or more trips during the scheme period
** 5% for the registered card making between 30 & 34 trips during the scheme period

5. Cash back amount will be calculated based on amount spent on the registered card during the current month. For example, if a customer makes 40 trips of Rs.27 each with a SVP in this calendar month, Cash Back amount will 40 trips x Rs.27 each x 10% = Rs.108

6. Cash back will be rounded to nearest rupee i.e. Rs. 97.20 will be considered as Rs.97
7. Cash back amount will be credited to the registered card via Ticket Issuing Machine (TIM)

8. Eligible customer to will have to insert the registered card in TIM after 7th of next month or as intimated by Mumbai Metro Customer Care for the cash back amount to be credited to the card

9. Customer has to get cash back credited to the registered card on or before 25th of next month
10. By registering customer has agreed to receive SMS or phone call from Mumbai Metro
11. The scheme is not valid on Trip Pass
12. Those customers migrating from SVP to Trip Pass during the month will not be given benefit of the scheme
[embeddoc url=”https://www.statusin.in/uploads/21130-Cash_Back_Scheme.pdf”]

About Us :
As the country looks to create world-class infrastructure, Mass Rapid Transit System is being developed across Indian metros to provide a fast, easy and comfortable commute through high-speed trains. Reliance Infrastructure has partnered with MMRDA in Mumbai to successfully implement a world-class mass rapid transport system for the city of Mumbai.

FAQs :
Can I purchase a platform ticket?
Commuters can purchase token equal to minimum fare to visit paid area of the same station.

What happens if I exit from same station?
Token commuters will have to deposit the token while exiting within 30 minutes from the same station to avoid penalty.

Is there any refund for delayed journey?
Mumbai Metro is not legally obliged to make refunds when commuters are delayed. However, if train service is interrupted where no trains are available for travel for more than 15 minutes; commuters can approach Customer Care & seek refund.

What are different offences and penalties on Mumbai Metro? How they will be collected?
Various offences & penalties are displayed in station and website, which are collected through Customer Care.

If I got pick-pocket, where do to report the case?
You would need to report at the nearest Police Station.

How train door closing managed? What happens if any door of train does not close
Door closing is managed by the Train Operator. The Train Operator has a clear view of the entire platform and would be aware in case of any such eventuality. The trains are designed not to move till such time all doors are safely closed.

How well the people have been trained to manage various function of the Metro Train?
The personnel deployed at the stations have been given adequate training to take care of all eventualities. In addition, the Operation Control Centre (OCC) has full view of the entire operation at all time.

How do I find out current availability of service or planned non-availability of service?
Non-availability of services is communicated through various mediums like Call Centre, Twitter, Facebook, station notice board, Customer Care etc.