SUD Life Customer Grievance Redressal : Star Union Dai-ichi Insurance

Organization : Star Union Dai-ichi Life Insurance Company Limited
Service Name : Customer Grievance Redressal

Website :https://www.sudlife.in/customer-service/grievance-redressal

Grievance Redressal:

Star Union Dai-ichi Life Insurance Co. Ltd. has set its vision to emerge as the preferred life insurance company. In view of this, SUD Life is consciously proactive and sensitive to customer needs and its satisfaction.

Related : SUD Life Online Premium Payment : www.statusin.in/21135.html

At Star Union Dai-ichi Life Insurance Co. Ltd., we endeavour to deliver the Best of the Breed Support to our customers through our channel partners. We have provided ease in access to information, products and services, as well as the means to get your grievances redressed.

SUD Life’s policy on grievance redressal is governed by the following principles:
** Complaints raised by customers are dealt with fairly, courteously and promptly.
** Customers are fully informed of avenues to escalate their complaints/grievances within the organization and their rights to alternative remedy, if they are not fully satisfied with the response of the Company to their complaints.
** Company will treat all complaints efficiently and use it as an opportunity for improvement.

The customer has the right to register his/her complaints if he/she is not satisfied with the services provided by us. He can get in touch with us through either of the following touch points:

Contact Centre:
Toll Free Number : 1800 266 8833
Landline : 022 39546300(Local call charges apply)
Monday to Saturday : 8:00 am to 8:00 pm

Write to:
Customer Service
Star Union Dai-ichi Life Insurance Co Ltd.,
11th Floor, Raghuleela Arcade, IT Park,
Sector 30 A, Vashi,
Navi Mumbai – 400703
Maharashtra, India,

E-mail:
Level 1 : Email – customercare@sudlife.in
Level 2 : If dissatisfied with Level 1 response please write to our Grievance Redressal Officer at: grievanceredressal@sudlife.in
Level 3 : If dissatisfied with Level 2 response please write to our Chief Grievance Redressal Officer cgro@sudlife.in

For further information:
You may contact the Grievance Redressal Cell of the Consumer Affairs Deaprtment of IRDA:
Call : 155255
Email – complaints@irda.gov.in
Website – www.igms.irda.gov.in
Fax – 040-66789768

About Us :
Star Union Dai-ichi Life Insurance Co. Ltd. (SUD Life) is a joint venture (JV) of Bank of India, Union Bank of India and Dai-ichi Life, a leading life insurance company of Japan. Bank of India and Union Bank are leading Indian public sector banks and have a robust nationwide network of more than 11000 branches that cater to more than 64 million customers.

Bank of India and Union Bank have sponsored select Regional Rural Banks, which provide SUD Life access to more than 1950 branches that make life insurance products available in rural areas.

FAQs :
What is life Insurance?
Life Insurance is a financial product, which ensures that financial obligations undertaken by us in the discharge of ordinary business of life are met for our loved ones, with us or even in the adverse situation of our absence from this world!

Simply explained, life insurance provides a cover of a defined sum of money which is payable in the event of an unfortunate demise of the person insured. This helps the affected family mitigate the sudden financial loss suffered by them which is besides the immeasurable emotional loss suffered by the family.

How can I apply for the Insurance policy with Star Union Dai-Ichi Life Insurance?
Customers can contact and discuss with the representatives of our channel partners in any branch of Bank of India or Union bank of India. We have a bouquet of products catering to suit the needs of customer at every phase of his/her life.

What are the general considerations for accepting a risk when a proposal is received?
When a proposal for insurance is received at life office, it undergoes the process of ‘Underwriting’.

Underwriting is the process of evaluating the risk involved with reference to many factors like age, health, occupation, family history (longevity), social & financial status of the person seeking the life insurance.

For the obvious reasons that the premium rates depend on mortality table, premium goes up with the increase of age.