indane.co.in Single Point Emergency Service Cell : IndianOil Corporation

Organization : IndianOil Corporation Ltd
Facility : Single Point Emergency Service Cell

Details : https://indane.co.in/Emergency-Helpline-1906.php
Home Page : https://indane.co.in/

Single Point Emergency Service Cell :

** Drawing inspiration from the Digital India Initiative, the three Public Sector Oil Marketing Companies (OMCs) – viz. IndianOil, HPC & BPC have launched ‘1906’ – round-the-clock LPG Emergency Helpline for all LPG leakage complaints.

Related : IndianOil Corporation Register Online For Preferred Time LPG Cylinder Delivery : www.statusin.in/6173.html

** This is an initiative aimed at enhanced customer safety and convenience.
** The number – ‘1906’ is a call-centre based service, available pan-India to all LPG customers of the 3 public sector Oil Marketing Companies.

Why this initiative? :
** Though Emergency Service Cells were operating in all major towns with unique numbers for each distributor/state / Oil Company, the need for a short code, easy to remember common number for all customers pan-India was perceived.
** The new age consumer looks for a hassle-free experience in all walks of life.
** This initiative has been undertaken to ensure timely reporting of leakage complaints so as to prevent them from becoming disasters.
** A milestone on the road to customer delight and safety The Centralized Emergency service cell is operational through a call centre at Noida, with 24×7 operations, in 2 shifts of 12 hours each, to attend all emergency calls.
** The ESC shall be functional in nine vernacular languages – Marathi; Gujarati; Bengali; Oriya; Assamese; Tamil; Telugu; Kannada; and Malayalam- apart from Hindi and English, to ensure that the callers are comfortable in registering their grievances.
** Call center is also having the setup for outbound calls for contacting the mechanics/ distributor & oil company officials.
** Web-based application to monitor complaint status Though the customers can access the ESC only through voice calls, the call centre is equipped with a web-based application for logging and viewing complaints status with history and action taken at each level.
** The portal houses an exhaustive data on the contact details of LPG distributors, emergency service mechanics, and concerned oil company officials, across the 3 public sector Oil Marketing Companies(OMCs).
** All LPG area office in-charges have been provided access to the portal to constantly monitor call logs, and update / add contact details of the mechanic, distributors and concerned field officer on a regular basis.
** The mechanics, distributors and field officers have been advised to receive calls from the call centre, irrespective of the time of day or night.
** The call centre makes random verification calls to the registered mobile during day and night, and records their response.
** This shall serve dual purpose – the registered numbers will be verified, and the efficacy of prompt response and swift action shall be assessed

About Indane :
** Indane is today one of the largest packed-LPG brands in the world.
** Indian Oil pioneered the launch of LPG in India in the 1970s and transformed the lives of millions of people with the introduction of the clean, efficient and safe cooking fuel.
** LPG also led to a substantial improvement in the health of women in rural areas by replacing smoky and unhealthy chullahs with Indane.
** It is today a fuel synonymous with safety, reliability and convenience.
** LPG is a blend of Butane and Propane readily liquefied under moderate pressure.
** LPG vapour is heavier than air; thus it normally settles down in low-lying places.
** Since LPG has only a faint scent, a mercaptan odorant is added to help in its detection.
** In the event of an LPG leak, the vapourisation of liquid cools the atmosphere and condenses the water vapour contained in it to form a whitish fog, which is easy to observe.
** LPG in fairly large concentrations displaces oxygen leading to a nauseous or suffocating feeling.
** Suraksha LPG hose, flame retardant aprons and energy efficient Green Label stoves are recommended to enhance safety measures while using LPG as fuel.

2010 :
** 5.8 million customers covering every corner of India
** Every second LPG cooking gas connection in India is an Indane
** The world’s highest LPG bottling plant – situated 3500 metres above sea level – is at Leh
** Each day, the Indane distribution network delivers 1.20 million cylinders
** Of the 57.41 million families served by 5500 Indane distributors, 27% are in semi-urban and rural markets
** Indane sales network is backed by 45 Indane Area Offices