digilocker.gov.in FAQs & Customer Support : National Digital Locker System

Organisation : DigiLocker Government of India National Digital Locker System
Facility : FAQs & Customer Support
State : All India

FAQ : https://digilocker.gov.in/faq.php
Website : https://digilocker.gov.in/

FAQs & Customer Support :

If you are facing any problems, please read the FAQs below. You will find answers & solutions to most of the common questions.

Related : Digilocker Account Registration : www.statusin.in/21597.html

If your problem is still unresolved, please email us at support[at]digitallocker[dot]gov[dot]in. Our support team will get back to you.

What URLs can be used to access DigiLocker?
DigiLocker, the National Digital Locker System launched by Govt. of India, can be accessed at digilocker[dot]gov[dot]in and digitallocker[dot]gov[dot]in

What are the key components of DigiLocker?
Each resident’s DigiLocker account has the following sections:
** Dashboard – This section is the first page you see when you login and shows a summary of all your documents.
** Issued Documents – This section shows the URIs (links) of the documents or certificates issued to you by the Govt. department or other agencies participating in DigiLocker.
** Uploaded Documents – This section shows all the documents which are uploaded by you. You can update the document type, eSign and share these uploaded documents.
** Shared Documents – This sections shows the list of documents which you share with others (via email).
** Activity – This section is a log of the activities you performed in you DigiLocker account. The log included the details about the activities such as file upload, download, eSign etc.
** Issuers – This section lists the departments and agencies that are registered on DigiLocker as Issuers. If these departments have issued any document/certificate to you, it will appear in the form of a URI (link) in your Issued Documents section.

What are the benefits of using DigiLocker?
DigiLocker is aimed at the concept of paperless governance. It offers the following benefits:
** Citizens can access their digital documents anytime, anywhere and share it online. This is convenient and time saving.
** It reduces the administrative overhead of Government departments by minimizing the use of paper.
** Digital Locker makes it easier to validate the authenticity of documents as they are issued directly by the registered issuers.
** Self uploaded documents can be eSigned which is similar to the process of self-attestation.

What security features are implemented in DigiLocker? Is it safe to put my data in it?
DigiLocker is safe and secure to use. We are taking all precautionary measures to ensure your data is protected and uncompromised. Please find the list of security measures that have been implemented till now.

This list will expand as more safety features get added.
** 256 Bit SSL Encryption – DigiLocker uses 256 bit secure socket layer (SSL) Encryption for information transmitted during any activity.
** Mobile Authentication based Sign Up – DigiLocker uses mobile authentication based signup via OTP (one time password) for authenticating users and allowing access to the platform.
** ISO 27001 certified Data Centre – The application is hosted in a ISO 27001 security certified data centre.
** Data Redundancy – Data is backed up in secure environment with proper redundancy.
** Timed Log Out – To protect citizen’s account from unauthorized access, our system is designed to terminate session automatically if extended inactivity is detected.
** Security Audit – The DigiLocker application has been security audited by a recognized audit agency and the application security audit certificate has been obtained.