Bajaj Allianz : Online Grievance Registration & Tracking

Organization : Bajaj Allianz General Insurance Company Limited
Service Name : Online Grievance Registration & Tracking

Redress Here : http://general.bajajallianz.com/BagicNxt/misc/iTrack/indexOnlineGrv.do
Track Here : http://general.bajajallianz.com/BagicNxt/misc/iTrack/onlineGrievanceTracking.jsp
Website : https://www.bajajallianzlife.com/

Online Grievance Registration :

1. In case you have any query or complaint / grievance, you may register your complaint/grievance on our website or get in touch with the Operations in-charge at the branch office mentioned in the policy document provided to you or any of our nearest branch office.

Related : Bajaj Allianz Check/Verify Your Policy Online : www.statusin.in/20953.html

2. In case you do not receive a response within 10 days or in case you are not satisfied with the response received, you may contact the following officials for resolution

Mr. Madhavan S
Head – Customer Experience Head – Grievance Management & Grievance Redressal Officer
3rd Floor, Bajaj Finserv, Survey No: 208/1- B Behind Weik Field IT Park, Viman Nagar,
Pune – 411014
Toll Free No. 1800- 209- 7272
Tel No.(020) 30514749
Email ID: customercare@bajajallianz.co.in
madhavan.s@bajajallianz.co.in

Mr. Shyam Yadav
3rd Floor, Bajaj Finserv, Survey No: 208/1- B Behind Weik Field IT Park, Viman Nagar,
Pune – 411014
Toll Free No. 1800- 209- 7272
Tel No.(020) 30514724
Email ID: customercare[AT]bajajallianz.co.in
shyam.yadav[AT]bajajallianz.co.in
gro[AT]bajajallianz.co.in

3. In case you are not satisfied with the decision/resolution of the Company, you may approach the Insurance Ombudsman if your grievance pertains to Insurance claim that has been rejected or dispute of a claim on legal construction of the policy – Delay in settlement of claim – Dispute with regard to premium – Non-receipt of your insurance document

4. The complaint should be made in writing duly signed by the complainant or by his legal heirs with full details of the complaint and the contact information of complainant.

5. As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made, – Only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer – Within a period of one year from the date of rejection by the insurer – If it is not simultaneously under any litigation.

Note: – The address of the nearest Ombudsman office is mentioned in the policy document for your reference or visit below links for nearest Ombudsman office address.

Grievance Redressal Application :
Existing Policy Holder ?
1.Yes
2. No
** Enter Policy Number *
** Enter DOB *
(As registered with company records)
** Enter Name of Policy Holder
** Enter Mobile No.
** Enter Landline No.
** Enter Email ID
Please indicate the details of your grievance. Please limit your message to 1500 characters
Characters left: 1500
Attachments : (sum of file size should not be more than 1MB)
** Click Submit Button

Online Grievance Tracking :
** Enter your Policy Number *
** Enter Complaint Number *
** Click Search Button

Escalate :
** Enter Name of Policy Holder
** Enter Date of Issue Registration
** Enter Your Issue Status
** Enter Tentative date of resolution
** My Complaint is still unresolved, Escalate further
** Click Escalate Button
If you are unsatisfied with our response, you may approach the Insurance Ombudsman for redressal.