pnbindia.in PNB Yuva : Punjab National Bank

Organisation : Punjab National Bank PNB
Facility : PNB Yuva
Web Site : https://www.pnbindia.in/Home.aspx
Terms & Conditions : https://www.statusin.in/uploads/22891-PNBYuva.pdf

PNB Yuva :

PNB Yuva is being introduced to inculcate the banking habits among the youngsters between the age of 14 and 25 through a mobile application in such a way that banking becomes an enjoyable experience.

Related : PNB Kitty Mobile Wallet Punjab National Bank : www.statusin.in/22888.html

It also gives a platform to youngsters to share their viewpoints through quiz offered within the application. It would offer exposure to virtual shopping and other modern banking avenues.

The customer would download PNB Yuva application available in Google Play Store/Apple Store and would lodge request to be PNB Yuva account holder.

On successful lodgment of request, customer will be approached by bank executives within 2-3 days for the purpose of collecting necessary KYC documents. PNB Yuva account would be opened in the name of the customer and welcome kit will be delivered.

Once PNB Yuva account is opened, customer can log in PNB Yuva application and operate account on-line.

Registration procedure :
** Download the app from the Google Play Store (for Android Devices) or App Store (for iOS devices)
** Launch the Finacle Youth Banking Application in Android smartphone or in an iPhone.

For Users – Not existing Customers with PNB :
a. User can click on the option for ‘New User – Signup’to get the account created with the bank.
b. The user will fill in personal information like Name, Email ID, Gender, Mobile Number, Date of Birth and Pin Code

c. The user will provide the Guardian details. However, user can skip Guardian registration by selecting the ‘Skip Guardian Details’ option. In this case, user will be able to submit his/her details only

d. User can select to register with existing Guardian or new Guardian by selecting Yes or No options on screen.

If user selects option ‘Yes’ (Which means, Guardian is already existing customer with the Bank) then he/she will be asked to enter the Account details of the Guardian. An OTP will be sent to the owner of the account for validation purpose.

e. In case user selects option ‘No’ (which means, Guardian is not existing customer with Bank), user need to provide Guardian Name, Mobile Number, Email Id and Pin Code.

f. On Proceed, details will be saved with the bank. User can track the request submitted with the transaction reference numbers provided on the screen. However, corresponding branch official will connect to the user for KYC and onboarding process.

For Users – Existing Customers with PNB : (Customers having minor account with PNB)
g. User can click on the option ‘Existing Customer – Online Registration’ for registering with the Youth Banking app.
h. User will be asked if he/she is registering for youth or Guardian user

i. For youth registration, user need to key in valid details for account number, OTP and Debit card which will be validated at subsequent steps. Once all the details provided by user are correct, user will be asked to set login password for the app.

j. User id of the youth will be presented on the success screen.

k. For Guardian registration, Guardian need to key in youth’s Account number and his/her customer Id. Details provided by the Guardian are validated and guardian will be asked to set login password for the app.

l. User id of the guardian user will be presented on the success screen. Users Already registered with the app (users who have Login Id and Password for the app)

** Users can key in his/her User Id and Password on the screen and click on Login button.
** On successful login, youth will see the welcome screen.

Customer Onboarding procedure is carried out by the bank representative, involving the below steps :
1. verification of youth and/or guardian details
2. collection of KYC documents

3. creation of necessary accounts/customer IDs at bank end
4. creation of eBanking user profiles at bank end
5. Sharing the welcome kit to the customer that contains both guardian and youth profile details.

On completion of the customer onboarding, the youth becomes a youth banking user and can start managing the expenses using the application.

Customer onboarding procedure is described as below :
1. Upon successful submission of the signup request, Bank Admin needs to get in touch with the Youth/Guardian in order to get a confirmation for the registration. The Youth/Guardian can be contacted on his Mobile Number or Email ID.

2. Once Youth/Guardian confirms the registration, the bank admin coordinates for the Know Your Customer (KYC) document collection.
3. All relevant documents required for customer identification and verification will be collected by the bank representative.

4. Once the KYC documents are collected, Customer Information File (CIF) IDs are created for the Youth and the Guardian at Finacle CRM end.

5. Primary Savings Account will be created for the Youth in Finacle Core. This will be termed as ‘Pocket Money Account