How Do I Manage Debit, Credit Card : pnbindia.in

Organisation : Punjab National Bank PNB
Facility : How Do I Manage Debit, Credit Card
Web Site : https://www.pnbindia.in/hotlist-debit-card.html

Manage Debit, Credit Card :

Hot List Of Debit Card :
** In case of loss/theft of card, the Cardholder shall immediately Block/Hotlist his /her card to avoid any misuse for safety reason through following channels :

Related : PNB Apply For World Travel Card : www.statusin.in/22935.html

** By calling call center representative at 24 hours toll free helpline numbers 1800 180 2222, 1800 103 2222 or through paid helpline number 0120-2490000.

** Direct call to ATM Switch (011-23319972).
** IVRS module integrated with above toll free numbers.

** By sending SMS (HOT>space>Card Number) e.g. HOT 5126520000000013 to 5607040 from your registered mobile number.
** By contacting any PNB branch.

Debit card can also be hotlisted by register user of PNB Internet Banking :
Procedure of hotlisting of Debit Card through PNB Internet Banking
** User has to login in his/her retail IBS account using the credentials. After successful login :

** Click on Value added Service then Select ATM/Debit Card Hotlisting.
** Select Account Number from drop down list to which the card required to be hotlisted is attached.

** Click on “Continue”.
** Cards attached to the selected account will be displayed.

** Select appropriate card number. (In case, card number is not displayed, user can also enter card number manually in the space provided against label “Card Number”).
** Enter IBS Transaction Password Click on “Submit”.

Confirmation message of card being successfully hotlisted will appear immediately.

Note : Debit card once hotlisted cannot be de-hotlisted

Failed/Wrong Cash Withdrawal Intimation :
Debit Cards :
All such complaints be lodged at our Customer Relationship Centre by calling # 0120-2490000 and ( Toll Free)18001802222; 1800 103 2222. Get Docket number for future reference.

Hot List Of Credit Card :
In case of loss of card, theft of card, fraudulent transaction or suspicion of having compromised details of card, Do call PNB Credit Cards` 24 hour customer helpline number 1800 180 2345 or 0120 – 4616200 and email to creditcardpnb [AT] pnb.co.in and get your credit card hot-listed

FAQs :
If Debit card is lost or misplaced what should I do ?
You should immediately contact our below given no. of call centre to get the card hotlisted / blocked. 1800 180 2222/18001032222 (Toll Free, 0120-2490000 (Paid Number)- Through SMS from registered mobile number to 5607040, Syntax is HOT , Through IBS (POST LOGIN).

Is there any Fee for the issuance of Debit card ?
PNB Debit Card is issued free of cost. However a nominal fee of Rs. 100 per Year will be levied after one year of Card issuance every year

Is there any charge levied for use of the card for Cash withdrawal ?
No charge is levied for use of the card for cash withdrawal at PNB ATMs while Rs. 20/- is levied at other bank sharing ATMs under MITR, NFS, SBI Group, EBL and the ATMs with Maestro/Cirrus Logo upto 31st March 2009 after which it will be free of charge. Balance Enquiry is free at all banks` ATMs.

Can a fresh Debit card issued in lieu of lost/damaged card and what is the amount to be charged ?
Yes. Rs. 100/- for lost card while free of charge for replacement of damaged card.

If lost card is subsequently found/traced and restored to cardholder, can it be reactivated ?
card once hot listed / blocked cannot be re-activated. You can make a request for a fresh card.

What is Mini Statement ?
It is a statement of account showing last 10 transactions made in the account through PNB ATM.

How should I maintain the secrecy of PIN ?
If at any time you feel that the PIN has been inadvertently or otherwise divulged to any one you should change the same through any PNB ATM immediately.

How often can I change the PIN ?
PIN can be changed any number of times.
How many accounts maximum can be linked to my Debit card ?
Maximum of 3 accounts held in the same name and same capacity can be linked to a Debit card

Does Bank bear any liability for unauthorized use of the Card ?
No. The responsibility is solely vested with the cardholder.