indianbank.in IB Smart Remote : Indian Bank

Organisation : Indian Bank
Facility : IB Smart Remote

Web Site : http://www.indianbank.in/home.php
Terms & Conditions : https://www.statusin.in/uploads/22992-SMART-REMOTE.pdf

IB Smart Remote :

1. LOCK and UNLOCK can be performed on Debit cards and Credit Cards temporarily. When a Debit card is locked, it will be locked for ALL financial transactions. When a Credit card is locked, it will be locked for ALL transactions.

Related : Indian Bank SMS Banking : www.statusin.in/22988.html

2. This app does not HOT LIST the card i.e. the card can be used with full functionality after UNLOCK.

3. ATM withdrawal and POS purchase limits can be reduced for Debit Cards individually. The LOCK, UNLOCK and limit updation happens in real time.

Workflow for IB Smart Remote :
Initial Registration procedure :
1. The customer has to go to Google Play Store/ Windows Store and search for ‘IB SMART REMOTE’ in search box. OR Download ‘IB SMART REMOTE’ from Google play store using this link play.google.com/store/apps/details?id=com.indianbank.IBSmartRemote

Download ‘IB SMART REMOTE’ from Windows store using this link microsoft.com/en-us/store/apps/ibsmartremote/9nblggh200lr

2. When the customer opens the app, he has to check the checkbox and click ‘AGREE’
3. Then screen will appear

4. If the mobile number is registered for the account number, a One Time Password (OTP) will be sent to the customer’s registered mobile number

** The customer has to enter account number, registered mobile number (the mobile number that is registered with the account number in CBS).
** Then he has to create a password of length 5-15 characters and reenter it and click ‘REGISTER’.

** The customer has to enter the OTP received on his mobile and click ‘SUBMIT’. If he doesn’t receive OTP in 5 minutes, he may click ‘RESEND OTP’

5. Once the customer enters the correct OTP, the home screen will appear
6. If he clicks on ‘ACCOUNTS’,
7. He can add account by clicking ‘ADD ACCOUNT’

8. Accounts having the same CIF and linked by the same Registered Mobile Number shall be added in this manner. Once accounts are added, if he clicks on an Account in the list of accounts

9. If he clicks on ‘PROFILE’ in Fig 8, the following screen containing his details will appear

10. In order to enable IB SMART REMOTE for his debit card, first he needs to register his card. If he clicks ‘DEBIT CARDS’ option The customer has to click on ‘ADD CARD’ option to add his card

11. When the customer clicks on ‘ADD CARD’ button,

12. If all details viz. expiry date and PIN match with the card, the card will appear thereafter as shown below, whenever the customer clicks on ‘DEBIT CARDS’

** The customer has to enter all the details correctly and click on ‘REGISTER CARD’
** This button can be clicked to delete the card. The card can be added again later on.
** This button when clicked shall take the customer to Step 11.
** Please exercise caution while deleting debit cards which are locked.

Debit cards when locked, go into a restricted state. When a locked Debit card is deleted, it cannot be used in ATM or POS for Financial Transaction again. It cannot be added back either.

13. When the customer clicks on card number
** After performing the above operation the customer has to click on ‘SUBMIT’.
** The LOCK, UNLOCK and limit updation happens in real time.

After Registration :
14. Please note that the steps above are for initial registration of the card. Once the customer has registered his card, he has to click on the app icon
** This slider can be used to LOCK and UNLOCK the card

** This slider can be used to increase and decrease ATM withdrawal limit of the card
** This slider can be used to increase and decrease the POS purchase limit of the card
** The customer enters the password created by him in Step 3 and clicks ‘SIGN-IN’

** Once the customer signs in, the screen as per Fig 5 will appear and he may proceed accordingly

Signing out and changing password :
15. To change the app password, The customer has to click on the ‘CHANGE PASSWORD’ button available in the menu

** Here the customer has to enter the old app password created in Step 3, and then enter the new password twice and click ‘SUBMIT’.
** The customer signs out of the app by clicking on this menu obtained by swiping from the left

Forgot Password :
16. In case the customer forgets his password after registration, he may click on the ‘Forgot password?’ link in initial sign-in screen

17. Then Fig 4 appears. An OTP is sent to the registered mobile number of the customer, which he enters in this screen

18. The customer can then create his new password in the following screen and click ‘SUBMIT’.
i. Then he can login to the app as in Step 14.
ii. Lock/ Unlock of Credit Cards

While locking Unlocking credit cards, Credit Cards can be added from the screen.

The procedure for Credit cards is different from that of Debit Cards. While clicking on LOCK option for Credit cards, all credit cards linked to the displayed Mobile number will get locked.

Similarly, while unlocking, all Credit Cards linked with the Mobile Number will get unlocked, if they are presently in locked state.