KGSC Issue of Disability Certificate : Karnataka Guarantee of Services to Citizens

Name of the organisation : Health & Family Welfare Department,Karnataka
Type Of Facility :Issue of Disability Certificate

Home Page : https://hfwcom.karnataka.gov.in/english
Download here :https://www.statusin.in/uploads/238-H&FW_physically_handicapped_cert.pdf

Issue of Disability Certificate :

** approach for this service (Designated Officer)- (a) Taluk Medical Board (b) District Medical Board

Related / Similar Service :
KGSC Issue of Eligibility Certificate

Karnataka State Nursing Council Renewal

Procedure involved to get this service :
** OPD registration
**. Entry into GSC and issue Ack
** Appear on the appointment date for assessment by the Ophthalmologist (Eye) specialist
** Preparation of certificate 5. Certification by the Disability Board 6. Issue of certificate
** Form to be submitted to get this service Citizen has to get registered in OPD

eligible to get this service :
** Any Visually handicapped person can get this service
** Documents to be enclosed with the request
Fee/Charges :
** NIL

service delivered :
** Maximum number of days to wait to get this service delivered 30 Working Days
** approach as a appeal (Competent Officer), if the service is not delivered in time or rejected by officer DHO Deputy Commissioner
** Maximum number of days to wait to get the decision of the Competent Officer 15 Working Days
** approach as 2nd appeal (Appellate Authority), if the decision of the Competent officer is not acceptable or not implemented- J.D. (Medical) Director, H.F.W.
** Maximum no. of days to wait to get the decision of Appellate Authority 15 Working Days

Other information :
If the disability is 100 % or predominantly visible, certificate can be issued Medical Officer at PHCs

Work Flow :
** Receipt Of Application From The Citizen, Issue Of Opd Or Ipd Slip And Forwarding It To Concerened Ophthalmologist 1.00 Case Worker
** Ophthalmologist Of The Concerned Hospital Will Inform The Citizen The Date On Which They Have To Apprear For Disability Assessment 3.00 Officer(General)
** Ophthalmologist Will Assess The Disability 10.00Officer(General)
** Approval By The Disability Board Which Meets On Specfied Day Of The Month15.00 Officer(General)
** Issue Of Disability Certificate To The Citizen 1.00 Case Worker

FAQs :
1. What is the Guarantee of Services to Citizens Act?
It is a bill passed by the Karnataka State Legislature in 2011, to provide guarantee of services to citizens in the State of Karnataka within the stipulated time limit for citizen related services as mentioned in the schedule.

2. How does it help me?
This Act will help you to avail the citizen related services mentioned in the Act within the stipulated time. Whenever the request for the service is made, you shall receive a receipt an acknowledgement slip with GSC number.

This ensures that your request for service shall be processed within the specified days. With the help of the GSC number, you can monitor the status of your application on this web-site.

You can also check the status of your application by sending an SMS from your mobile phone. In case if your application is rejected or if the service is not provided within the stipulated time, you may file an appeal to the next officer for redress your grievance.

3. Who is the Competent Officer?
The ‘Competent officer’s an officer appointed by the Government who shall be empowered to redress the grievance in the service and to impose compensatory cost on the public servant defaulting or delaying the delivery of service in.

The Competent officer shall have the power to hear appeal against the orders passed by any designated officer.

4. What should I do if I do not get the services listed in the Act within the stipulated time?
If there is a delay or default in delivering any of the services or rejection of the service, then you may file an appeal to the competent officer within the specified time limit against the acknowledgement received by you at the time of submitting the application.

The competent officer will hear the appeal and redress your grievance within the specified time. You can claim the compensatory cost from the designated officer who fails to deliver the service within the stipulated time. The designated officer shall be liable to pay you the compensatory cost.