nppaindia.nic.in Pharma Jan Samadhan : National Pharmaceutical Pricing Authority
Organisation : National Pharmaceutical Pricing Authority
Facility : Pharma Jan Samadhan
Applicable For : All India
Website : https://www.nppaindia.nic.in/
Terms & Conditions : https://www.statusin.in/uploads/24866-Online-Complaint.pdf
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Pharma Jan Samadhan :
The Pharma Jan Samadhan (PJS) initiative is part of Goverment of India’s Digital India initiative, which aims at empowering the citizen through a transparent, accountable and responsive governance system.
Related : National Pharmaceutical Pricing Authority IPDMS Online Registration : www.statusin.in/24887.html
The PJS provides the consumer with an effective and time bound grievance redressal system to effectively deal with complaints related to pricing, shortage and non-availability of medicines.
Apart from the internet- based online facility, there is a consumer Help Line also, which can be used to lodge complaints. Complaints may also be sent to
Member Secretary,
NPPA, 3rd Floor, YMCA Cultural Centre Building,
1, Jai Singh Road, New Delhi – 110 001.
Tel : 011 – 23746649
Fax : 011 – 23746652
Email : msecy.nppa [AT] nic [dot] in
HelpLine no. : 011 – 23746647
Terms & Conditions :
User can select any one of the type of complaint from the list of four for making the complaint and the status of the complaint can be seen by clicking Status of Complaint.
User can select the First Option of Overcharging in prices of Scheduled Formulations in case if the user wants to inform NPPA about the overcharging in prices of Scheduled Formulations.
The second option of Non-availability or shortage of any Medicine has to be selected by the user in case if the user has to inform NPPA about the shortage of any medicine in their place. Apart from this if there is non- availability of any medicine in their locality, the same option can be selected.
The third option of Sale of New Drug without Prior Price Approval of NPPA has to be selected by the user if he desires to inform to NPPA about the Sale of New Drug without prior approval of NPPA. The final option of Refusal of Sale of Any Drug can be selected in case if the Drug has been refused.
1. Overcharging In Prices of Scheduled Formulations :
** This Form has four parts namely Complainants Information, Complaint Details, Enclosures, Any other Information.
** First part is the details of the individual/ organization (complainants) who is giving information to NPPA about the overcharging in prices of scheduled Formulations.
** After selecting individual/organization, the details such as name, address, telephone number, mobile number, e-mail id can be entered.
** Next part is the Complaint details, in this the details of the Scheduled Formulation medicine details such as Brand/ Formulation Name, Composition of Formulation, Name of Manufacturer/ Importer, Address of chemist/Retailer from whom purchased, Printed MRP, Notified price, S.O. Number, S.O Date details have to be entered.
** Next Part is Enclosures in support of the information that has been furnished in complaint details. User can upload the copy of the strip/ label / cash memo either in .pdf or .jpg format.
In case if the soft copy of the supportive documents are not available with the user, the user can send the hard copy of the strip/ label/ cash memo within 15 days. In addition, previous complaint number, date and any other additional comments can be entered in this section
2. Non Availability or Shortage of any Medicine :
** If the user wants to inform about the non- availability or shortage of any medicine, the user need to enter the details.
** As explained in option1, the user needs to enter the details in three parts like Complainants Information, Complaint Details and Any other Information.
** Please note that in this case user need not have to enter/ upload any information related to strip or cash memo.