consumerhelpline.gov.in Track Complaint Status : Department of Consumer Affairs

Organisation : Department of Consumer Affairs
Facility : Track Complaint Status
Applicable For : All India
Website : http://consumerhelpline.gov.in/track-complaint.php

How To Track Complaint Status?

Please enter the following details to track your Complaints,
1. Enter Complaint No*

Related : GST Track Provisional ID Status : www.statusin.in/25562.html

2. Consumer Contact No. Or First Name *
3. Click on the Submit Button

If you found any difficulty call us 1800-11-4000

FAQ On Consumer Affairs

1. What kind of grievances can be registered?
Grievances related to Consumer Issues can be registered.

2. How one registers his / her Grievance?
Any aggrieved consumer can register his / her grievance by either calling the toll free number 1800-11-4000 and talk to an agent or register himself once in the portal, get an userid and password and lodge his grievance himself attaching necessary documents, if any.

Step 1 : A one time registration is required for lodging a complaint. For registration go to the web portal and click on the login link and then singup giving details required, verify through your email. The User id and password are created.

Step2 : Using this user id and password, enter into the portal and fill in require details of complaint attaching necessary documents (if available).

3. What are the other features available in this portal?
This portal has many consumer awareness material under links Consumer Rights, Consumer Fora, Consumer Protection Act. Links to various other useful sites are also available under Important Links

4. What happens to the grievance?
Any grievance received either through online registration or call center is entered in the portal and a unique docket number is generated and given.

Grievances received are sent to the concerned company / agency / regulator / ombudsman, as the case maybe, for speedy redress. Action taken is updated on real time basis by the concerned agency. As a follow up action, these agencies are reminded at stipulated interval.

5. How do I track the status of my complaint?
The status of the complaint can be tracked from the portal under the link “Track your complaint” without loging into the portal.

6. What Action do I expect on my complaint?
Every grievance will be registered and a Unique Complaint ID is issued. The complaint will be forwarded to the concerned company/ regulator / authority for action. Action taken by them is updated against each grievance.

7. Where the District Forum is located?
A “District Forum” has been established by the State Government in each district of the State. In case of need, State Government can establish additional forums in a district.

The information regarding the District Forum can be obtained from the District Collector/ District Magistrate of the District. The information regarding the address and contact details of the District Forums can be also be obtained from the website of NCDRC

8. What is the procedure for filing the complaint?
A complaint can be presented by the complainant in person or by his agent. It can even be sent by registered post along with the court fee.

Normally three copies of 8 the complaint are required to be submitted out of which one retained for the official purpose, one is forwarded to the opposite party and one is the for the complainant.

In case the number of opposite parties is more correspondingly more copies of the complaint are required.

9. What is the time limit for filing the complaint?
The complaint shall be filed within two years from the date on which the cause of action has arisen. This would mean two years from the day the deficiency in service or defect in goods has arisen/detected. This is also known as the limitation period for filing the complaint.

Functions of Department of Consumer Affairs

The Department of Consumer Affairs (DCA) is a department of the Government of India that is responsible for protecting the interests of consumers.

The DCA has a number of functions, including:
** Enforcing the Consumer Protection Act, 2019: The DCA is responsible for enforcing the Consumer Protection Act, 2019, which is the main law governing consumer protection in India. The Act provides for a number of consumer rights, including the right to be informed, the right to choose, the right to be heard, the right to redressal, and the right to consumer education.
** Regulating the quality of goods and services: The DCA is responsible for regulating the quality of goods and services that are sold to consumers in India. This includes setting standards for products, testing products for safety and quality, and taking action against businesses that sell unsafe or substandard products.
** Providing information and education to consumers: The DCA provides information and education to consumers about their rights and responsibilities. This includes publishing brochures and pamphlets, running awareness campaigns, and providing counseling to consumers who have been wronged.
** Settling consumer disputes: The DCA has a number of mechanisms for settling consumer disputes. This includes the Consumer Disputes Redressal Commissions (CDRCs), which are quasi-judicial bodies that hear complaints from consumers and issue orders to businesses.