irda.gov.in Policy Holder Complaints Registration : Insurance Regulatory & Development Authority

Organization : Insurance Regulatory & Development Authority
Facility : Policy Holder Complaints Registration

Home Page :https://irdai.gov.in/
Download here :https://www.statusin.in/uploads/2634-complaintregistratiomform_life.pdf

Policy Holder Complaints Registration :

(Separate forms to be used for each complaint)
** Please approach your Insurance Company first with the grievance.
** If you have not received a response or you are not satisfied with the response on your grievance

Related : IRDA Insurance Surveyor and Loss Assessor License Online : www.statusin.in/5058.html

** you may use this form to register the complaint with IRDA.
** If the complaint is a dispute in regard to premium paid or payable, dispute on policy wording pertaining to claim payment, delay in settlement in claims or non-issue of insurance document the same may be lodged with Insurance Ombudsman. The addresses of the Ombudsmen are available on our website.

Grievances of Policyholders
The Grievance Redressal Cell of the Insurance Regulatory and Development Authority looks into complaints from policyholders. Complaints against Life and Non-life insurers are handled separately. This Cell plays a facilitative role by taking up complaints with the respective insurers.

Policyholders who have complaints against insurers are required to first approach the Grievance / Customer Complaints Cell of the concerned insurer. If they do not receive a response from insurer(s) within a reasonable period of time or are dissatisfied with the response of the company, they may approach the Grievance Cell of the IRDA. The complaints need to be addressed to the Non-life insurance Grievance Cell of the IRDA and forwarded to the address given below.

Only cases of delay/non-response regarding matters relating to policies and claims are taken up by the Cell with the insurers for speedy disposal.

As claims/policy contracts in dispute require adjudication and the IRDA does not carry out any adjudication, insureds are advised to approach the available quasi-judicial or judicial channels, i.e., the Insurance Ombudsmen, Consumer forum or the Civil courts for such complaints. The list of Insurance Ombudsmen along with their contact details are available on this website under the heading ‘Ombudsmen’.

Only complaints from the insureds themselves or the claimants shall be entertained. The Cell shall not entertain complaints written on behalf of policyholders by advocates or agents or any third parties.

Where complaints are being sent through e-mail, complainants are requested to submit complete details of the complaint as required in the complaints registration form. Without this the Cell will not be in a position to register the complaint.

Registration of Complaints :
Policyholders wishing to register complaints with the IRDA are requested to use the registration form put on this website (to provide the link).

CALL CENTER :
TOLL FREE NO :155255