Coach Mitra Service Central Railway : cleanmycoach.com
Organisation : Central Railway
Facility : Coach Mitra Service
Applicable For : All India
Website : http://cleanmycoach.com/
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Coach Mitra Service :
Passengers may request for following COACH-MITRA services just by entering PNR number and mobile number in this website or Passengers can send their requests as
Related : Ministry of Panchayati Raj PlanPlus : www.statusin.in/26472.html
SMS to 58888 or 9200003232 by typing CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE
In yet another step in line with the Indian Railways Cleanliness Drive “Swachh Rail Swachh Bharat”, the Minister of Railways Shri Suresh Prabhakar Prabhu today (11.03.2016) launched “Clean My Coach” Service through Video Conferencing from Rail Bhawan with New Delhi/Northern Railway, Mumbai Central/Western Railway and Lucknow Jn/North Eastern Railway. Shri Manoj Kumar Sinha, Minister of State for Railways was especially present on the occasion.
On behalf of the Indian Railways, Chairman, Railway Board, Shri A.K. Mital, Member Mechanical Shri Hemant Kumar and other Board Members were present on the occasion.
Several Public representatives and Senior officials from the sides of New Delhi/Northern Railway, Mumbai Central/Western Railway & Lucknow Jn /North Eastern Railway Stations participated in the occasion.
This ‘Clean My Coach’ service was announced by the Railway Minister in his Rail Budget Speech of 2016-17 and today it has been implemented as an immediate Action on Rail Budget 2016-17.
Clean My Coach Application will forward the request to mobile phone of the on board staff or the concerned control office of the particular train directly. The Railway Administration will also simultaneously receive an intimation of such requests for follow up.
Service Type available : C for Cleaning, W for Watering of Coaches, P for Disinfection /Pest Control, B for Linen/Bedroll, E for Train Lighting/AC , R for Petty Repairs
Salient Features of ‘Clean My Coach Service’ :
Vide para 68 (i) of the Budget speech of Minister of Railways, it was announced to introduce a service ‘Clean My Coach’ on pan India basis. As per the scheme, for any cleaning requirement in the coach, passenger sends an SMS on a mobile number 58888.
Alternatively, passenger can also use android app ‘Clean my coach Indian Railways’ or web page ‘clean my coach.com’ for logging the request. Passenger’s request is immediately acknowledged via SMS on mobile phone along with a code.
A message is also sent by the server to the mobile number of On Board House Keeping (OBHS) staff traveling on the same train along with the details of the passengers such as coach number, berth number.
OBHS staff contacts the passengers, carries out the cleaning work as per demand. If the passenger is satisfied, he discloses the code received during acknowledgement and OBHS staff in turn sends the same code through SMS and the complaint is then treated as closed.
If the passenger is not satisfied, he/she doesn’t disclose the code and the complaint is treated as not closed. This service empowers the citizen to get an important service on board and is in line with the objectives of the Digital India Programme launched by Hon’ble Prime Minister of India.
Besides, by ensuring cleaning of coaches same is also contributing to Mission Swachh Bharat, also launched by Honorable Prime Minister of India.
This scheme has been tried out on 43 divisions across Indian Railways. With formal launching of this initiative for roll out on pan India basis, trains originating from other 24 divisions shall also be covered in the current year.
Ministry of Railways launched this ‘Clean My Coach’ initiative today on 11.03.2016 at New Delhi/Northern Railway, Mumbai Central/Western Railway and Lucknow Jn/North Eastern Railway.