HDMC Complaint Registration : Hubli-Dharwad Municipal Corporation

Organization : Hubli-Dharwad Municipal Corporation Karnataka
Facility : Complaint Registration
Applicable State : Karnataka

Home Page : http://www.hdmc.mrc.gov.in/
Register here : http://www.mrc.gov.in/janahita/login

Complaint Registration :

Urban Local Body in Karnataka were receiving public complaints in hard copy form or through telephone calls.

Related / Similar Facility : HDMC Apply For CC

It was difficult for the public to register the complaints. It was equally difficult for the ULBs to track the complaints and hence timely redressal of the complaints was difficult. The Government of Karnataka, as part of its reforms process, introduced the Public Grievance Redressal System in the ULBs of Karnataka.

To Lodge Your Grievance Please Mail To Below ID
Please enter the following details :
1. Enter District
2. Enter ULB
3. Enter Name of the Complainant
4. Enter Address of the Complainant
5. Enter Mobile Number
6. Enter Extract Location of the Complaint
7. Enter Details of the Complaint
8. You can upload the photo showing the problem
Mail ID : janahitha [AT] mrc.gov.in

Objectives :
** To enable citizens to easily register and track their complaints/ suggestions with the ULB
** To enable the ULBs to track the complaints through its lifecycle so as to ensure timely redressal of the complaints.
** To provide multiple access channels – Internet, Phone, Email and Paper Form. For registration of complaints.
** To show trends and pattern on the type and location of problems across the city through pie-charts and GIS reports.
** To Computerized the Grievance and redressal systems.

Approach :
** Establish PGR cells in the ULBs
** Involved NGOs in maintaining the PGR cell 24/7.
** Introduced productivity tools in the form of auto-assignment, complaint-forwarding etc., to improve complaint redressal rates.
** Citizen-friendly reports with GIS.
** Developed Training module and Trained ULB staff.

Expected outputs :
** Faster & systematic redressal of complaints
** Escalation of complaints to higher authorities
** State level monitoring of complaints redressal

Responsive retaining Ready :
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About Us :
Hubli-Dharwad Municipal Corporation was constituted in the year 1962 by combining two cities seperated by distance of 20 kms. This was a unique experiment in urban development history. The area of this was 202.3 Sq kms spread over 45 revenue villages.The population of the city as per the 1991 census was 7lakhs. The prsent population is nearly more than 9.43 lakhs. Under the Government of india act of 1850, The Hubli-Dharwad Municipal Council was established on August 15 1855.

Under the government of India act of 1850, The Hubli Municipal Council was established on August 15 1855. Its memebership was fixed at 18 including the president. The collector of the district functioned as President and the memebers were called commissioners. The government nominated all the memebers.

Contact Us :
Hubballi-Dharwad City Corporation,
Sir Siddappa Kambali Road 580024.