hdfcbank.com : FASTag FAQ Frequently Asked Questions

Organisation : HDFC Bank
Service Name : FASTag FAQ
Applicable For : HDFC Bank Account Holders
Applicable States/UTs : All Over India
Website : https://fastag.hdfcbank.com/CustomerPortal/Login

HDFC Bank FASTag FAQ

1. Which are the roads where the tag can be used?
FASTag is presently operational at 360+ toll plazas across national highways. More toll plazas will be brought under the FASTag program in the future. You may see the list of plazas in the ‘Toll Plazas’ section.

Related / Similar Facility :
HDFC Bank E-Toll FASTag Service

HDFC Bank – List of All Facilities

2. What are the charges for FASTag?
FASTag has a onetime Fee of Rs. 200 including GST. The refundable security deposit depends on the vehicle type. Please check the ‘Fees and Charges’ section for details.

3. How can I buy FASTag?
You may visit any of the Point of Sale (POS) locations at Toll Plazas / HDFC Bank Sales offices to get your tag account created. You may call our customer care @ 1800 120 1243 to know more details.

You will need to carry original as well as copy of your KYC document along with your vehicle at the POS / Sales office location.

4. What are the documents needed to apply for FASTag?
You will need to carry original as well as copy of your KYC document
You need to submit the following documents along with the application for FASTag :
** Registration Certificate (RC) of the vehicle.
** Passport size photograph of the vehicle owner
** KYC documents as per the category of the vehicle owner

Individual :
** ID proof and Address proof from the list mentioned, and 1 passport size photograph
** Driving License PAN Card Passport Voter ID Card Aadhar Card (with address)
** A valid driving license would be sufficient for Address & ID proof.

Corporate :
** Public Ltd./ Private Ltd./ Partnership Proprietorship
** Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor

** PAN Card of the corporate Address Proof of the Proprietor
** Photo ID of signing authority Shop Act or other Firm Proof
** List of Directors with addresses/Name and addresses of Partners

Our representative will provide you an application form, which you need fill and submit. All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof

5. Do I need to use any specific lane at the toll plaza for FASTag?
Yes, you will have to use the lanes demarcated for FASTag.

6. Can I avail a monthly pass?
The monthly pass facility is specific to each toll plaza. You may call our customer care @ 1800 120 1243 to check the details.

7. How can I recharge my tag account?
You may recharge your TAG account by making payment through cheque or online through Credit Card/ Debit Card/ NEFT/ RTGS or through Net Banking. The TAG account can be recharged upto Rs. 1,00,000.00 (Rupees One Lac only)

How do I recharge through HDFC Bank Fastag Portal?
** Log into Customer Portal : ‘Customer Login’, with your username and password
** Go to Road User Centre>>Payment and Top Up>> Recharge
** Select the Wallet ID to be recharged and mention the respective amounts to be uploaded

** Choose payment mode as ‘Pay by Online’ and click ‘Continue’
** A new window will open with an option to select your bank

** Please select your bank from the list and continue
** You will be asked for the login credentials for your bank account. Please proceed with the details and complete the payment.

For recharge through NEFT/RTGS, please follow the following steps :
** Corporates can also get their FASTag Account recharged through NEFT/RTGS payment option
** For recharge through NEFT/RTGS, in the payee details, the corporate to Add HDFC Bank’s eTOLL Dummy Account No. and IFSC Code

** Post the NEFT/RTGS is initiated, the corporate will share the screenshot of the NEFT/RTGS transfer screenshot along with the Wallet/Account Recharge details

** Post sighting the funds, the Central Team will recharge the respective wallets
** Convenience fee will be applicable for online recharge through NEFT/RTGS

Note :
** Convenience fee will be applicable for online recharge.
** Rs. 1,00,000 can be recharged by KYC customers
** Do not refresh the browser or press the ‘Back’ button in the middle of the transaction.
** NEFT / RTGS option is available to Corporate only