agguj.cag.gov.in Mobile App for Public Grievance : Accountants General Gujarat

Organisation : Office of Accountants General, Gujarat
Service Name : Mobile App for Public Grievance
Applicable States/ UTs : Gujarat
Home Page : http://www.agguj.cag.gov.in/
Check Here : http://www.agguj.cag.gov.in/

Mobile App for Public Grievance

Steps to install the mobile App
** Log on to pgportal.gov.in

Related / Similar Service :
Accountants General Gujarat Check GPF Status

Swagat Online Complaint Status

** Capture the QR Code using the QR Code Reader
** Download the App through the captured link
** Install the app in your Android mobile
** Open the App after installation

The mobile App looks as shown
The citizen can select
** Lodge a Grievance
** Lodge Reminder/Clarification
** View Status
They may provide required information The citizen can view the status any time – anywhere using the mobile App

Overview :
CPGRAMS is an online web – enabled application that facilitates/provides the following :
** On line lodging and status – tracking of grievances by citizens
** Lodging of Grievances received locally by post including the facility to electronically store the complaint as a scanned document.

** Online forwarding of Grievances to sub – ordinate offices
** Electronic (online) dispatch of Action Taken Reports (ATR’s) by various ministries/departments

** Query on the Status of any of the Registered Grievances.
** Forwarding of Reminders/Clarifications for the grievances lodged earlier

Objective :
The objective of CPGRAMS is to facilitate speedy redress through effective & efficient monitoring of grievances by various Ministries/Departments/Government Organizations, including the nodal agencies.

Features of CPGRAMS :
** An integrated application, enabling the Public Grievance Officers (PGO’s) to register the grievances received by Post/Hand and also to monitor the grievances received from the nodal agency/higher authority online.

** Facilltates an automatic system generated unique registration number upon the online submission of a grievance by a citizen, which can be used for future reference.

** Can be accessed by all stakeholders through a PC using an internet connection and an internet browser.

** CPGRAMS provides information online to the PGO of the concerned Ministry/Department/Government Organization on all cases as and when they are forwarded to him/her.

** A feature to attach any electronic grievance details/related documents, which can be seen at all levels wherever the grievance is forwarded to.
** CPGRAMS helps generate need – based monitoring and query reports for effective monitoring of pending grievances at various levels.

** The system is flexible enough to be extended to multiple levels below as per the requirement of the concerned Ministry/Department/Government Organization for speedy forwarding and redress of grievance.

** SMS/E-mail alerts to citizens and PGOs are enabled at various stages.
** Senior Officers Dashboard has been made available

FAQs :
1. Can a subscriber nominate more than one person?
Yes, but the subscriber should specify the share payable to each nominee in such a manner as to cover the whole of the amount that may stand to his credit in the Fund.

2. When does GPF amount become finally payable?
The GPF amount to the credit of a subscriber becomes finally payable on quitting Government Service.

3. Can any amount other than subscriptions and refund be credited to the GPF?
Unless specifically provided for by the Government no amounts like Leave Salary Encashment, Pay Arrears etc., can be credited to the GPF.

4. How GPF Balances authorised when subscriber reported as missing?
After Lapse of one year from the date of FIR filed with police, GPF Balance shall be eligible to the nominees as filed by the subscriber.

5. Can a Subscriber nominate any person other than a family member?
At the time of making the nomination, if the subscriber has a family, the nomination cannot be made in favour of any person other than a family member.