consumerhelpline.gov.in INGRAM Registration : Integrated Grievance Redressal Mechanism

Organisation : Department of Consumer Affairs
Service Name : INGRAM Registration Integrated Grievance Redressal Mechanism
Applicable States/ UTs : All Over India
Home Page : http://consumerhelpline.gov.in/
Register Here : http://consumerhelpline.gov.in/user/signup.php

INGRAM Registration :

This website has been launched by the Department of Consumer Affairs to create awareness,advise and redress consumer grievances and act as a central registry for lodging consumer complaints.

Related : Department of Consumer Affairs Track Complaint Status : www.statusin.in/25564.html

Though all efforts will be made to address these complaints, all complaints may not be fully or satisfactorily resolved. Contents of links to sites outside this web portal, are not the responsibility of the Department. All rights are reserved.

No part of this web portal, can be reproduced / copied without the prior approval of the Department of Consumer Affairs. This portal is an alternate dispute redressal mechanism. In case, the consumer is not satisfied, he/she can approach the appropriate Consumer Commission/Fora.

The Department of Consumer Affairs has launched this portal as an integrated Grievance Redress Mechanism (INGRAM) for bringing all Stakeholders such as Consumers, Central and State Government Agencies, Private Companies, Regulators, Ombudsmen and call centres etc. onto a single platform.

The portal will also help in creating awareness among consumers to protect their rights and inform them of their responsibilities. Consumers can register online their grievances through this portal.

FAQs :
1. Who is a Consumer ?
A Consumer is a person who purchases a product or avails a service for a consideration, either for his personal use or to earn his livelihood by means of self employment.

The consideration may be :
** Paid
** Promised
** Partly paid and partly promised.
It also includes a beneficiary of such goods/services when such use is made with the approval of such person.

2. Who is not a Consumer ?
A person is not a consumer if he/she :
** purchases any goods or avails any service free of charge;
** purchases a good or hires a service for commercial purpose;
** avails any service under contract of service

3. What are Goods?
“Goods” means every kind of movable property other than actionable claims and money, and includes stock and shares, growing crops, grass and things attached to or forming part of the land, which are agreed to be severed before sale or under the contract of the sale.

4. What is a Defect?
“Defect” means any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law for time being in force or under any contract, express or implied, or as is claimed by the trader in any manner whatsoever in relation to any goods.

5. What Action do I expect on my complaint?
Every grievance will be registered and a Unique Complaint ID is issued. The complaint will be forwarded to the concerned company/ regulator / authority for action. Action taken by them is updated against each grievance.