cmgcodisha.gov.in Grievance Registration : Odisha

Organization : Odisha State Grievance Redressal Portal
Facility : Grievance Registration

Home Page :http://cmgcodisha.gov.in/
Register here : https://janasunani.odisha.gov.in/

CMGC Odisha Grievance Registration

This user manual has been provided for the users of CPGRAMS application software.

Related : Odisha View Auction Status, Clarification : www.statusin.in/24204.html

It has been assumed that the user has basic working knowledge of computers as well as internet browsing experience and is well versed with grievance redress mechanism.

Purpose :
The purpose of this document is to provide an interface between the users and the application software. It will help users to understand various features of the application and will enable them to operate the software.

Lodge Grievance :
To register a grievance a citizen has to click on the Lodge Grievance Button and the screen appears as follows : The citizen has to enter his/her details along with the description of the grievance and can also upload any relevant document in support of the grievance (in PDF format only). The form has some mandatory fields marked as *

Lodge Reminder/Clarification :
In case of any delay in the processing of the grievance, a citizen can put a reminder for his/her lodged grievance. In order to put a reminder the citizen has to click on the Lodge reminder/Clarification button on the home page.

View Action Status :
A citizen can view the status of his/he Status button on the home page and has to provide the details as per the form. After giving the details the citizen can view the her grievance by clicking on the action report/status as follows

Login Form for CM Office/Departments/Organisations :
The application uses form based authentication security architecture for access control. All users are required to login using a username and password. After entering the username and password the following screen appears where the list of New grievances is displayed (if any). It also have the feature to navigate to different grievance options like

How To Process The Received Grievances?

In order to assess a new grievance read the grievance content (Grievance Details and
Remedial Action Suggested) carefully and decide the action out of the following
available options
** Examined at our level
** Forwarded to subordinate organisation
** No action required
Grievance category needs to be selected only if the grievance has been assessed for the first time. If the grievance needs to be examined at the subordinate organisation then the parent organisation forwards it to the subordinate organisation.

Product Features :
The highlights and important features of E-ABHIJOGA application software are as under:
** It is an integrated application system, based on web technology which primarily aims at submission of grievances by the aggrieved citizens from anywhere and any time (24×7) basis for instant and easy communication between the CM Office and citizens resulting in the speedy redress of their grievances.

** E-ABHIJOGA facilitates the system generated unique registration number upon the online submission of grievances from the citizens to the Chief minister’s office through Internet using any Browser Interface.

** Automatic Online Data transmission between Departments/ Organization s and the subordinate organizations is facilitated by E-ABHIJOGA.

** E-ABHIJOGA has been designed and developed with a view to achieve the uniform and systematic approach towards monitoring of procedures by adopting a comprehensive classification and standardization of grievances and redress actions across the government organizations.

** E-ABHIJOGA facilitates the monitoring reports and queries as per requirement of Departments/Organizations for effective monitoring for Pending grievances.
** E-ABHIJOGA facilitates the generation of automated letters like Acknowledgement and Final reply letters etc. for official correspondence with complainants.

FAQ On CMGC Odisha Grievance Registration

Certainly! Here are some frequently asked questions (FAQ) regarding CMGC (Chief Minister’s Grievance Cell) Odisha Grievance Registration:

What is CMGC Odisha?
CMGC Odisha stands for Chief Minister’s Grievance Cell Odisha. It is an initiative by the Government of Odisha to provide a platform for citizens to register their grievances and seek redressal for issues they are facing.

How can I register a grievance with CMGC Odisha?
You can register a grievance with CMGC Odisha through various modes. The most common method is to visit the official website of CMGC Odisha (https://cmgcodisha.in/) and fill out the online grievance registration form. Alternatively, you can also register grievances through the toll-free helpline number or by visiting the CMGC office in person.

What information do I need to provide while registering a grievance?
While registering a grievance with CMGC Odisha, you will be required to provide details such as your name, contact information, address, nature of the grievance, and any supporting documents or evidence related to the issue.