Bank of Baroda Customer Grievance Redressal : bankofbaroda.in
Organisation : Bank of Baroda
Facility Name : Grievance Redressal
Applicable For : Customer
Website : https://www.bankofbaroda.in/grievance-redressal.htm
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Bank of Baroda Grievance Redressal
It is our endeavor to provide you with the best products and services. In case of any grievance , we will be glad to assist you.
Related / Similar Facility : Bank of Baroda National Pension Scheme (NPS)
How To Submit Complaint?
You may register your grievance online through our grievance redressal portal. Upon lodging the grievance in the portal, a Unique Tracker Id will be generated which needs to be quoted for future interactions.
Submit Complaint Online :
https://bobcrm.bankofbaroda.co.in/onlinecomplaint/
Contact Center Details :
https://www.bankofbaroda.in/contact-centre.htm
Branch Locator :
https://www.bankofbaroda.in/locate-us-branch.htm
If you are not satisfied with the response received, you may escalate your concern to our Principal Nodal Officer Mr. Pankaj Mittal in the following ways quoting your Unique Tracker ID:
Mr. Pankaj Mittal.
General Manager (Operations & Services)
Bank of Baroda, Head Office,
Baroda Bhavan, R C Dutt Road,
Alkapuri, BARODA – 390007, (Gujarat) India.
Tel. : (0265) 2316792
Email : cs.ho@bankofbaroda.com
Contact Center – an e-Channel for Banking Service Delivery:
The banking had been built on relationship of mutual trust and confidence. While routine services of Bank can be made available through machines using technology, customers tend to feel comfortable in interacting with bankers for their banking needs.
Contact Center is a delivery channel which bridges the gap between the technology and customer and provides benefits of technology to customers. Its aim is to provide most of the banking services through telephone channel, with the help of technology, thereby improving convenience to the customers.
How to Connect with Contact Center?
All customers or members of general public except PMJDY customers and other Financial Inclusion scheme can connect with Contact Center by dialing the Toll -Free Number 1800 258 44 55/1800 102 44 55 from anywhere in the country. The call is not chargeable to the caller.
Caller Identification:
Caller will input the Account number through his / her telephone keypad. The IVR identifies the customer and passes on the information to CRM to popup the customer dashboard. The Telephone Personal Identification Number (TPIN), a four digit numerical password, is used as security verification code for verifying the caller.
Customer can also be authenticated through ATM PIN by entering last 4 digit of debit card & ATM PIN. For those customers who do not possess the TPIN or ATM PIN, a procedure ‘Session Verification’ is adopted to identify and verify the customer for the current session.
TPIN Generation:
Customer can generate the TPIN online over telephone. Customer will call the contact Center, through his / her Registered mobile phone and verify themselves through a set of verification questions. Subsequently,customer will be led to generate their TPIN for themselves in the same session.
Once a customer generates the TPIN, then he / she will be in position to avail the services of contact Center without any hassle of verification. He can also use the services provided through IVR round the clock.
Do’s:
** Change your password at regular intervals
** Verify transaction alert received via SMS
** Protect the mobile phone via password
** Look for https and verify website address while logging Bank’s Corporate website, Baroda Connect or Bank’s other websites.
** Use a strong password for your Payment Applications
** Immediately intimate your base branch for Change in address / mobile number, Erroneous/ unauthorised transaction, Loss of Debit Card/Demand Draft etc.
** Immediately report lost/ stolen Mobile / Debit Card to Service Provider / Police / Bank
Don’ts:
** Never share the Login details / PIN / OTP / Transaction IDs / Passcode / Confidential information to any one
** Do not store any sensitive information such as Login ID, password, debit /credit card details, etc. in a folder on phone/computer or on paper etc
** Never transfer funds without validation of recipient
** Never forget to intimate us for change in address / mobile number to avoid miss-delivery of transaction communication
** Never click on embedded links from unknown sources on social networking sites/emails
** Employ caution on using Bluetooth in public places
Respected Sir,
Reference: Grievance Status for registration number : PMOPG/E/2022/0134914
Subject: Release of Housing Loan Subsidy.
With reference to my above mentioned registration number, wherein I have submitted/lodge complaint against Bank of Baroda towards my release of Incorrect PMAY subsidy of Rs 26/- instead of Rs 235068/-.
Action taken dt 24.05.2022 and same was forwarded to:-
Organisation Name :- 1. REGIONAL OFFICE MUMBAI METRO SOUTH. 2 MUMBAI ZONE.
Action is under Progress.
In my earlier submission I have also mentioned that I have made online complaint to Bank of Baroda towards against which the reply received was as under:-
Reply from Online Complaint received
Dear Sir, PMAY claim for old evijaya a/c 500701837000004 (MIG) was processed in FY 20-21 for Rs.26. However claim for subsequent disbursement was never processed. Office submitted the claim on 26.06.2021 with migrated a/c no. 75920600000225 as fresh disbursement claim and it was uploaded on the same date on HUDCO portal. However, HUDCO has rejected the claim since it was already processed. We request you to contact branch staff Mr. Jivtesh for further information in this matter. We regret inconvenience caused to you and assure our best service always. Regards, Customer service Dept. Mumbai Metro South Region.
From above it was cleared that Bank has done mistake twice , It has been 2 year from submission (PMAY form submitted to bank dt 12.03.2020). From that period regularly the Bank Staff is getting changed and now no one is taken responsibility for the Mistake done by the Employee.
1st Instance – When bank submitted the PMAY form- Bank Employee Prashant Gupta instead of showing Loan Amt Rs 35,00,000/- he has shown Loan Amt as Rs .100/- as a result of which Rs 26/- was only credited to loan account.
2nd Instance – When I asked for the reply for the only credit of Rs 26/-, HUDCO people called me up and in fact emailed me that approach to bank and tell them to enhance the Loan amt and resubmit email dt 03.03.2021(From HUDCO) . I approached bank and told them to re-submit in Mar 21 itself the Incharge was Mr. Sandeep/ Mr. Manoj. All my submission and 1 copy is with me and bank. From above online complaint- reply received the Bank Incharge has not uploaded or submitted the form to HUDCO enhance portal.
Now due to Bank 2 instances where bank should have done there work properly they haven’t done as a result of which I am unable to get PMAY subsidy as of Now.
Now again bank Incharge has been change Mr. Jivtesh (Home Loan Incharge) / Mr. Pagare (Bank Manager). No one is responding or replying . I have communicated to Mr. Jivtesh to Make this money as good by reducing my principal Amt to Rs 2,35,000/- or don’t charge Interest upto Rs 2,35,000/-.
I request your intervention and get this Matter resolve.
Respected sir your intervention in this regards and clarity for getting my Subsidy Amt is required. Expecting positive reply in this regards.
Thanks & Regards
Rakesh Vadwana