Punjab & Sind Bank Online Grievances Redressal Mechanism : punjabandsindbank.co.in
Organisation : Punjab & Sind Bank
Facility Name : Grievances Redressal Mechanism
Applicable For : Customers, Account Holders
Website : https://punjabandsindbank.co.in/content/recomp
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Punjab & Sind Bank Grievances Redressal
“Customer Day” is observed at all the Offices of the Bank across the Organization covering Branches, Zonal Offices and Head Office on 15th of every month ( next day, if 15th is a holiday). On this day, any customer can meet Senior/ Top Executives of the Bank, including Chairman & Managing Director without prior appointment.
In case of any complaint, the matter may first be brought to the notice of concerned Branch Manager for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Zonal Manager.
If the complainant still feels unsatisfied with the response received, he can address his complaint giving full detail of the case to Bank’s Nodal Officer at Head Office designated to deal with Customers’ Complaints/ Grievances. The customer can lodge/ track complaint online at the link “ Complaint registration” on Bank’s website.
How To Submit Complaint Online?
Redressal of complaints, Nodal officer & Complaint Form
Online Form for General Complaint :
https://punjabandsindbank.co.in//module/complaint-form
Online Form for Vigilance Complaint :
https://punjabandsindbank.co.in//module/complaint-lodge-vigilance
Grievance Portal For Scheme For Grant Of Ex-Gratia Payment : https://punjabandsindbank.co.in/module/complaint-gratia-grievance
Internal Ombudsman
The Bank shall examine the grievances as per the Internal Grievances Redressal Mechanism and in case the Bank decides to reject a complaint or decides to provide only partial relief to the complainant, it shall escalate such cases to the Internal Ombudsman ( IO) for further examination.
Reply to the complainant on receipt of comments of the IO shall be addressed primarily by the Bank mentioning explicitly that the complaint has also been examined by the IO. Only under such circumstances, where a resolution has been made by agreement by the IO with a complainant and the IO has obtained the resolution in writing signed by the complainant and furnished to the Bank for records, a reply to the complainant would be issued by IO on behalf of the Bank, with an endorsement to the Bank.
To ensure such agreement, if the IO feels the requirement of direct feedback/ clarifications from the complainant, IO can interact/ meet the complainant.
If still not satisfied, the customer is free to take recourse to the followings:
** Office of the Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme, 2006.
** Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.
** Distt. Consumer Forum, under Consumer Protection Act, 1985,
Redressal of Grievances of Customers
Principal Nodal Officer For Redressal Of Complaints:
Sh. Baldev Raj
Designation: Deputy General Manager (Complaint Cell)
Punjab & Sind Bank, “Bank House”,
2nd Floor, 21, Rajendra Place, New Delhi 110008
Landline: 011-25719254
email id: ho[dot]complaint[at]psb[dot]co[dot]in
Toll Free No. 1800 11 1908
Nodal Officer For Redressal Of Complaints:
Sh. R. Lakshmanan
Designation: Asstt. General Manager (P&D)
Punjab & Sind Bank,
1st Floor, 21,Rajendra Place,
New Delhi -110008
Landline: 011-25765886
Mob no: 9891276343
email id: ho[dot]pd[at]psb[dot]co[dot]in
In case of complaints related to Education Loans only, the same can be sent to
Grievance Redressal Cell – Education Loans:
Name: Sh T. RAVI KUMAR
Designation: Asstt. General Manager
Punjab & Sind Bank, “Bank House”
H.O. Retail Lending Department
5th Floor, 21, Rajendra Place, New Delhi
Telephone No:011-25716351
011-25727956
Email: ho[dot]retail-lending[at]psb[dot]co[dot]in
In case of complaints related to Forex only, the same can be sent to: Grievances Redressal Cell – Forex
Grievance Redressal Cell – Forex:
Name: Sh. Anil Kumar
Designation: Asstt. General Manager
Email: ho[dot]fex[at]psb[dot]co[dot]in
Contact : 011-25850059
Punjab & Sind Bank, Bank House, 21 Rajendra Place,
New Delhi-110 008.
In case of complaints related to ATMs only, the same can be sent to:
Grievances Redressal Cell – ATM
Name : Sh. Ram Das Mahant
Designation – Sr. Manager
Punjab & Sind Bank, “Bank House”
HO. ATM Cell
2nd Floor, Plot No 151 Sector-44
Institutional Area,Gurugram-122003
Telephone : 0124-2544106-107
Email: atmcell[at]psb[dot]co[dot]in
Email: atm[dot]operations[at]psb[dot]co[dot]in
In case of complaints related to pension only, the same can be sent to: Grievance Redressal Cell – Pension
Grievance Redressal Cell – Pension:
Name: Sh. Manjit Singh
Designation: Chief Manager
Punjab & Sind Bank,
HO. Pension Cell
A25, First Floor Community centre
Jawala Heri, Paschim Vihar, New Post Office, 110063
Telephone No:011-25281210, 25271585
Email: cppc[at]psb[dot]co[dot]in
In case of complaints related to Corruption/Bribe etc. same can be sent to
The Chief Vigilance Officer
Punjab & Sind Bank ,” Bank House”
Head Office Vigilance Department,
4th Floor, 21, Rajendra Place,
New Delhi-110008.
Email: gmvig[at]psb[dot]co[dot]in
Contact Nos. 011-25737321 & 011-25818411.