MORTH Parivahan E-Challan Grievance System : Submit Complaint Online

Organisation : Ministry of Road Transport and Highways of India (Morth)
Facility Name : Submit E-Challan Complaint Online (E-Challan Grievance System)
Applicable State/UT : All India
Website : https://echallan.parivahan.gov.in/index/

What is E-Challan?

e-Challan is a sophisticated software application comprising Android based mobile app and web interface, developed for the purpose of providing an comprehensive solution for Transport Enforcement Officers and Traffic Policemen. This app-cum application is integrated with Vahan and Sarathi applications and provides a number of user-friendly features while covering all major functionalities of Traffic Enforcement System.

How To Submit E-Challan Complaint Online?

To Submit E-Challan Complaint Online (E-Challan Grievance System), Follow the below steps

Step-1 : Go to the link https://echallan.parivahan.gov.in/gsticket/
Step-2 : Fill the Challan details
Step-3 : Upload Image
Step-4 : Enter the Captcha
Step-5 : Click on Submit button

Note:
To know the Complaint status, Click on the tab “Ticket Status”.

E-Challan Core Benefits

** Efficient use of technology in providing an easy, efficient and comprehensive traffic enforcement system-which will ensure nation-wide data sharing and lead to better traffic discipline and road safety.
** The system aims to provide a perfect solution for the current challenges which the transport departments is facing with respect to issuance of traffic challans, managing records/ back-end operations, tracking offence history, payments, reports etc. by leveraging latest technologies which are easy to use, adapt and implement at the ground level.
** Connecting all the stakeholders through a common system which is ensuring data integrity, reliability and transparency.
** End to end automation of the process will ensure efficiency at each level of users. 100% digitization and documentation of records will help in improving the visibility on offenders, types of offences frequently committed, payments received on time etc.
** Minimizing time and efforts of citizen in making payments or follow-up actions which they face after getting challan on Road
** Minimizing Revenue loss and enhance transparency
** Providing real time Road Safety implementation report to the Ministry/ State Govts for data driven policy making.
** Easy and efficient challaning option for Transport Enforcement Officers and Traffic Police officers Completely customizable as per state/ department requirements
** Central Monitoring of Road Safety Policy implementation.
** No duplicate or fake challans (Comprehensive monitoring, audit option for each individual challan or concerned official by department remotely)
** Online payment of challans by citizen “anytime and anywhere”
** Court disposal will reflect directly to citizen / Department page. It will save lots of efforts and time of citizen and department officials.
** Any transaction on concerned vehicle/license will get blocked at RTO in case of pending challan
** Subsequent penalty to accused owner at all the state where challan is implemented. This will stop revenue loss of States.

e-Challan Enablers

Government Process Reengineering:
eChallan system envisages a complete shift of traffic enforcement operations from a primarily manual process to a technology-intensive process – which is much more efficient, comprehensive, transparent and at the same time very user-friendly.

The process of challan issuance and disposal, management and monitoring of concerned staff and their performance, payment collection system and so on – all are set to be provided on a technological platform. Monitoring, Reporting, Back-end processing and integration with concerned stake-holders are all going to be much more comprehensive and feature-rich.

Capacity Building:
Comprehensive training and hand-holding to all operational staffs of the concerned department (Transport Enforcement/ Traffic Police) provided before and after implementation. Starting with demonstration of app/application to top-level officials, to detailed training schedule to operational staff, field level run with actual device and then finally to real challaning operations – at all stages, complete support is provided by NIC support team.

State-wise, department-wise customization:
eChallan is a generic app/ application which can be used by all states (both Transport Enforcement and Traffic Police) as deployed on a common platform. However, all necessary configurations, customizations and additional enhancements are taken care of and integrated into the system as per the requirements of the state/ department, in order to meet specific acts/ rules/ processes/ formats/ protocols etc.

Contact

For Any Technical Problems Related To Echallan You May Contact helpdesk-echallan[at]gov[dot]in (or) Phone: 0120-2459171 (Timings: 6:00 AM – 10:00 PM)