grievance.abdm.gov.in Redressal System : Ayushman Bharat Digital Mission
Organisation : Ayushman Bharat Digital Mission
Facility Name : ABDM Grievance Redressal System
Applicable For : Healthcare professional
Applicable State/UT : All India
Website : https://grievance.abdm.gov.in/grievance/v3/
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What is ABDM Grievance Redressal System?
ABDM Grievance Redressal System is an online web-enabled system developed to redress Ayushman Bharat Digital Mission building block related grievances.
Related / Similar Facility : ABDM Unified Health Interface
ABDM Grievance Redressal System primarily aims to enable submission of grievances by the aggrieved party from anywhere and anytime (24×7). The aggrieved party can submit their grievances through various modes such as post/letter, Call center and grievance portal. Tracking grievances is also facilitated on this portal through the system generated “ABDM unique grievance tracking number.
Who Can Register A Grievance?
A complaint can be registered by the any stakeholder who is registered as well as not registered under ABDM.
How To Lodge A Grievance?
Please register your grievance on grievance.ndhm.gov.in or call at our toll free number 1800-11-4477 / 14477 or you may send your grievance via post on given below address
To,
Grievance Redressal officer
Ayushman Bharat Digital Mission,
National Health Authority, 9th floor,
Tower1 Jeevan Bharti Building, Connaught Place, New Delhi- 110001
Features of ABDM Grievance Redressal System
** Grievance can be lodged by any stakeholder of ABDM and Others.
** OTP verification.
** Online lodging of grievance/complaint.
** Grievance tracking through “ABDM unique grievance tracking number”.
** View current status of grievance.
FAQ On ABDM Grievance Redressal System
Frequently Asked Questions FAQ On ABDM Grievance Redressal System
Do I have to login to register grievance ?
No login required. Grievance can be registered directly by filling the form online.
What happens when I lodge a grievance?
A Unique application number will be generated against each grievance case. The case will appear in the ABDM GRO’s login for necessary action.
How do I track my application?
Grievance can be tracked on the ABDM Grievance redressal portal, using your Unique application number.
What will happen to the grievances?
Grievance will be sent to concerned authority/team for investigation and resolution
What will happen if the applicant is not satisfied with the resolution provided?
After resolution is provided applicant has the option to reopen the case if not satisfied.
What is the Turn Around Time (TAT) to resolve the grievance?
As per the Health Data Management policy the TAT to resolve a grievance is 30 days.
Who is ABDM GRO?
ABDM Grievance redressal officer is the Nodal person designated by the NHA to resolve grievance raised by different stakeholders.
I am facing difficulty in lodging grievance on the portal, what should I do?
You can also lodge your grievance by calling on our call centre number 1800-11-4477 / 14477
Contact
Toll-Free Number : 1800-11-4477 / 14477