UGC Online Students Grievance Redressal System : University Grants Commission

Organisation : University Grants Commission (UGC)
Facility Name : UGC Online Students Grievance Redressal System
Website : https://grievance.ugc.ac.in/

What is UGC Online Students Grievance Redressal System?

The Online Students Grievance Redressal System is a new initiative taken by the University Grants Commission (UGC) that facilitates students / complainants to lodge his or her grievance, send reminder and view status on action taken with regard to their grievance(s). The basic aim of the portal is to ensure transparency in admissions, prevent unfair practices in higher educational institutions and provide a mechanism for redressal of their grievances.

The system also facilitates the universities to search and browse grievances lodged against their university and post action taken against the complaints on the portal as well as contact the complainant directly through e-mail, phone or by post.

How To Access UGC Online Students Grievance Redressal System?

To Access UGC Online Students Grievance Redressal System, Follow the below steps

Step-1 : Go to the link given above
Step-2 : Click on the link “Lodge Your Grievance”
Step-3 : To lodge grievance, you have to register first. Click on the link “Register”
Step-4 : Fill the online registration form and Submit
Step-5 : After the registration, Enter your Login credentials to login
Step-6 : After Login, Submit your Complaint online.

UGC Student Grievance Redressal Committees

A. UGC Collegiate Student Grievance Redressal Committee (CSGRC):
(i) A complaint from an aggrieved student relating to a college shall be addressed to the Collegiate Student Grievance Redressal Committee (CSGRC), with the following composition, namely:

a) Principal of the college – Chairperson;
b) Three senior members of the teaching faculty to be nominated by the Principal – Members;
c) A representative from among students of the college to be nominated by the Principal based on academic merit/excellence in sports/performance in co- curricular activities – Special Invitee.

(ii) The term of the members and the special invitee shall be two years.
(iii) The quorum for the meeting including the Chairperson, but excluding the special invitee, shall be three.
(iv) In considering the grievances before it, the CSGRC shall follow principles of natural justice.
(v) The CSGRC shall send its report with recommendations, if any, to the Vice- Chancellor of the affiliating University and a copy thereof to the aggrieved student, within a period of 15 days from the date of receipt of the complaint.

B. Departmental Student Grievance Redressal Committee (DSGRC):
(i) A complaint by an aggrieved student relating to a Department, or School, or Centre of
a University shall be addressed to the Departmental Student Grievance Redressal Committee (DSGRC) to be constituted at the level of the Department, School, or Centre, as the case may be, and with the following composition, namely:

a) Head of the Department, School, or the Centre, by whatever designation known – Chairperson;
b) Two Professors, from outside the Department/School/Centre to be nominated by the Vice Chancellor– Members;
c) A member of the faculty, well-versed with the mechanism of grievance redressal to be nominated by the Chairperson– Member;
d) A representative from among students of the college to be nominated by the Vice Chancellor based on academic merit/excellence in sports/performance in co-curricular activities – Special Invitee.

(ii) The term of the Chairperson, members of the Committee, and the special invitee shall be of two years.
(iii) The quorum for the meeting of DSGRC, including the Chairperson, but excluding the special invitee, shall be three.
(iv) In considering the grievances before it, the DSGRC shall follow principles of natural justice.
(v) The DSGRC shall submit its report with recommendations, if any, to the Head of the Institution/ Vice Chancellor, with a copy thereof to the aggrieved student, within a period of 15 days from the date of receipt of the complaint.

C. Institutional Student Grievance Redressal Committee (ISGRC)
(i) Where a complaint does not relate to any academic Department, School or Centre of a University, as the case may be, the matter shall be referred to the Institutional Student Grievance Redressal Committee (ISGRC) to be constituted by the Vice Chancellor, with the following composition, namely:

(a) Pro-Vice Chancellor/Dean/Senior Professor of institution – Chairperson;
(b) Dean of students/Dean, Students Welfare – Member;
(c) One senior academic, other than the Chairperson – Member;
(d) Proctor/Senior academic – Member;
(e) A representative from among students of the college to be nominated by the Vice Chancellor based on academic merit/excellence in sports/performance in co-curricular activities-Special Invitee.

Contact

E-mail:sgportalugc1 [AT] gmail.com