Google Pay : Frequently Asked Questions (FAQ)

Organisation : Google
Facility Name : Frequently Asked Questions (FAQ) On Google Pay
Applicable State/UT : All Over India
Website : https://support.google.com/pay/india/answer/9780926?hl=en&ref_topic=9781128

FAQ On Google Pay

Frequently Asked Questions (FAQ) On Google Pay

Related / Similar Facility : Apply For Credit Card On Google Pay

The transaction failed but the amount got deducted from the bank account.
Banks usually take up to 3 business days to add money back to your account. Please wait for your bank to complete the reversal. Refer to the bank account statement to verify if your transaction has been reversed.

The transaction is processed/successful but the amount was not added to the recipient bank account.
Wait for 3 business days, within which the bank should add the money to the recipient account or reverse the same to your account. If money is not added within 3 business days, please reach out to us.

The merchant transaction is successful/processing but the payment was not updated.
Reach out to the merchant and also to your bank for filing a chargeback. Google Pay is only a payment platform.

The merchant transaction failed but the payment was not updated.
The issue will be resolved within 3 business days (usually within hours) from the date of payment initiation. The money will be transferred to your bank account during this period. Please check your bank statement to verify the same.

The bill payment transaction is settled/processing but the payment was not updated.

Step 1: See how long it takes to pay the biller
** Find your payment and check the status.
** If the status says ‘Success’, you’ll see how many days it might take for the money to reach the biller.

Step 2: Wait, then check your bill status
After the stated number of days, check with your biller to confirm that the money has been paid.

Step 3: Let us know if the biller hasn’t received the money
** Open the payment that you want to report.
** Tap Raise Dispute.
** Follow the steps on the screen

The bill payment transaction failed but the payment was not updated.
The amount will be reversed to your account within 3 business days (usually within hours) after payment.

Scratch card not received after sending money on Google Pay.
Check if you’re eligible to get a scratch card:
** Open Google Pay .
** From the bottom of the screen, swipe up.
** Tap Offers.
** Tap an offer.
** To check if you’re eligible, read the offer terms and conditions.

If you’re eligible but still don’t get a scratch card, contact us.

The reward is pending/successful, when will the amount be added to the bank account?
Wait for 7 business days for the reward to reflect in your bank account. Also, please remember not to change your form of payment in Google Pay during this period.

You did not receive the cash back for referral in Google Pay.
Step 1. Check your eligibility

Make sure that you:
** have earned fewer than 50 referral rewards. You can earn up to 50.
** sent the correct referral link or referral code.

Make sure that the person you invited:
** signed up using your referral link or referral code.
** didn’t sign up using a referral link or code that someone else shared with them.
** hasn’t created a Google Pay account before.
** has made a successful first payment.

Step 2. Check your bank account
At times, the reward does not show in the app but you can see a credit in your account. Please look for any credits.

Cash back was received but the amount has not been credited in my account in Google Pay.
** If your reward is successful, check your bank statement for a credit entry. In case you don’t see the credit please wait for 7 business days.
** If your reward is pending, check your bank statement for a credit entry. In case you don’t see the credit please wait for 15 business days.
** Make sure to add a valid bank account in your Google Pay for us to credit the amount.