Noida Power Company Limited NPCL : Consumer Grievance Redressal Uttar Pradesh

Organization : Noida Power Company Ltd Uttar Pradesh
Facility : Consumer Grievance Redressal

Home Page : http://www.noidapower.com/ConsumerServices/Redressal_Forum.aspx
Download here :https://www.statusin.in/uploads/6125-Consumer_Grivevance_Redressal_Forum_Electricity_Ombudsman_updated.pdf

Redressal Forum :

An independent forum, called the Consumer Grievance Redressal Forum (CGRF), has been set up under Section 42 (5) of the Electricity Act, 2003 for redressal of consumer grievances regarding any dispute, other than theft or unauthorized use, in accordance with the guidelines specified by the Uttar Pradesh Electricity Regulatory Commission (UPERC).

Related : NPCL Cheque Payment : www.statusin.in/9422.html

If a consumer is not satisfied with the resolution of grievances by the Noida Power Company Limited, he/she can lodge a complaint with the

Forum at the following address :
33/11 KV Sub-Station
Builders Area, Omega 1 Sector
Greater Noida City- 201308

Following are the members of the CGRF :
Name Designation
Vacant Chairman & Judicial Member
Mr. Pratap Bhan Technical Member
Mr. Sarnath Ganguly Officer of the Licensee
The members of the forum will be available at the above mentioned address on all working days between 10.00AM to 5.00 PM. The forum will address all complaints related to supply and billing, but not cases concerning pilferage/theft/unauthorized use of electricity, which will be dealt by separate authorities
Regulations and Guidelines for registering a complaint under Consumer Grievance Redressal Forum are provided both in English and Hindi in the following PDF file :

CGRF Regulations :
Consumers, who are not satisfied with the decision of the Forum, may represent their case to the Ombudsman appointed by UPERC at :
Electricity Ombudsman
NEDA Bhawan, 3rd. Floor
Vibhuti Khand, Gomti Nagar
LUCKNOW-226010
Telephone No : 0522-2720856
Fax : 0522-2720857

FAQs :
How to shift meter from its current location?
Submit application on plain paper at NPCL office enclosing therewith a copy of last paid bill. Be pent on a prescheduled date and time when inspection will be carried out by NPCL for ascertaining involvement of work.

Make payment against the bill to be handed over to you by NPCL at the earliest. NPCL will complete the work within seven days from the date of receipt of payment.

How to report about unsafe electrical installations?
Inform NPCL officials (Manager (Operations)/Assistant Manager/Executive) over telephone numbers 2326559/60/61 and the unsafe installations will be visited within three days from the date of receipt of complaint

When shall I expect the first electricity bill after installation of meter?
First electricity bill is delivered within 60 days of installation of meter. In case of non-delivery please contact our help desk at our Head Office with the “consumer number” indicated on the top left side of the invoice you received while applying for the connection.

How do I make payment when I have not received the electricity consumption bill?
If the bill is not delivered within 15 days after the meter reading, you can avail a copy bill from the Billing Help Desk at our Head Office upon production of your consumer number.

You can deposit payment within the due date specified in the bill at our Cash Offices or Drop Box.

How bills are delivered?
Bills are delivered through courier service every month.