Revenue Management System Delhi Jal Board : Receive Bills/ Receipts on eMail & Alerts on Mobile

Organization :Delhi Jal Board
Facility :Receive Bills/Receipts on eMail & Alerts on Mobile

Home Page :https://djb.gov.in/DJBRMSPortal/portal/newConnection.html
Register here :https://djb.gov.in/DJBRMSPortal/

Consumer Registration :

Consumer Details
** KNO*

Related : DJB mSeva Mobile App : www.statusin.in/24492.html

** Mobile No*
e.g. 9876501234
** Email ID
e.g. abc AT xyz.com

Revenue management system :
RMS (Revenue Management System) is a solution for the automation of Collection, Billing, Metering functions of Delhi Jal Board. It is designed, developed and maintained by TCS. As part of this project, The consumers of DJB will have access to lot of services including SMS Facility, Online Payment, Online application submission along with grievance raising and application tracking. RMS system will help in improving the process efficiency so as to provide the consumers of DJB with better services. With the help of RMS, The Consumers of DJB will have access to the following services which are available on internet.

What are the services provided by RMS- :
1) Online application submission for New Connection/Mutation/Disconnection/Re-Opening.
2) Viewing latest bills and receipts.
3) Finding new KNO.
4) Online application submission of Mutation.
5) Online bill payment.
6) Application status tracking.
7) Downloading and Viewing forms.
8) Tariff structure.
9) Grievance registration.
10) Tracking grievance status.
11) Profile update.
12) Submission of application for Disconnection.

Benefit of updating mobile no. and emails :
Consumers are sent SMS alert on generation of bills, receipt of applications, payments, due date alerts.

FAQs :
Is it mandatory to upload the picture of meter read to generate the bill ?
Yes, taking the picture from the same mobile phone and from within the App with turn ON status of GPS is mandatory for uploading the reading and generation of bill.

What is the purpose of this image ?
The image of the meter reading will be used for review & audit by Delhi Jal Board.
How many times can I generate bill using this App in a round ?
Bill can be generated only once during a bill round.

When can I start generating bills from the App after registration ?
The consumers who register for self bill generation using the App can start self bill generation from next billing round. DJB will make effort to notify the registered consumers via SMS on their registered mobile number.

Can I import the meter read picture from any other source into App for generating the bill ?
No. The picture should be taken from same mobile phone and from within the App with turn ON status of GPS.

What if I miss generating the bill timely from the App ?
If consumer misses to generate the bill during billing round, no bill will be generated during that round. However, during succeeding round it will be mandatory for the registered consumer to generate the bill from the App.

In case, no bill is generated during 2 consecutive rounds, self billing will be deactivated and consumer has to re-register for availing the facility.

Can I use more than 1 KNO from same mobile number ?
Yes, all the KNOs must be registered through the App.
Can I pay the bill of another KNO ?
Bill generation and payment can be made only for the registered KNOs from the App.

If I miss to downloadsave the bill after generating the bill, where will I found my generated bill ?
All generated bills & payment receipts can be downloaded from Home menu where consumer will find options of ‘Download Bill’ and ‘Download Payment Receipt’.