CESC SRVCS : Pay Your Monthly Electricity Consumption Bill

Organisation : CESC
Facility Name : Pay Your Monthly Electricity Consumption Bill
Applicable State/UT : All India
Website : https://www.cesc.co.in/home

How To Pay CESC Monthly Electricity Consumption Bill?

To Pay CESC Monthly Electricity Consumption Bill, Follow the below steps

Related / Similar Facility : Coldwell Banker Quick Pay Online

Steps:
Step-1 : Go to the link https://srvcs.cesc.co.in/ptrlineins/mjpgav_payon/scriptfiles/monthlybill.php
Step-2 : Enter your 11 digits Customer ID
Step-3 : Click on the Proceed button

FAQ On CESC Payment

Frequently Asked Questions FAQ On CESC Billing, Dispatch and Payment

1. Are the Tariff Slab and Government Duty Adjustments given in case of a consolidated bill?
Yes. Appropriate adjustments for Rate and Government Duty are given in such cases.

2. How can I be sure that no average bills will be sent to me during the period I will remain out of station?
Kindly write to the Senior Commercial Executive of your region mentioning the period that you will not be using the meter. However you are required to ensure free access to our meter board regularly.

3. Are we required to inform CESC if there is a possibility of variation in my consumption?
You are requested to inform our Senior Commercial Executive in writing.

4. Do I get a proper Rate Adjustment in case of a consolidated bill?
Yes. Appropriate rate adjustment is given in such case.

5. Does the Notice Bill include all arrears up to date?
Yes, the current bill includes all arrears of previous months.

6. How bills are delivered?
Our bills are handed over to our Couriers (normal bills)/Postal Authorities (Notice Bills) sufficiently ahead of the due date so as to reach you on time.

7. How to get a Copy Bill?
For those consumers whose e-mail id is registered with us, we send e-bills every month, which may also be paid online. To receive e-bills, kindly register on this website at the My CESC section. You can also download a copy bill from the My CESC section on this website or you may collect it from any of our cash offices/regional offices by simply mentioning your consumer number from the latest bill.

8. How the bill forwarding address/mailing address can be changed?
Kindly inform your proposed bill forwarding address in writing to the Senior Commercial Executive of your Region mentioning your Consumer Number from latest bill.

9. If the bill is paid twice how will the same be adjusted/refunded?
Our payment matching system is fully computerized and any double/excess payment will automatically be adjusted in the subsequent bill.

10. How can I pay online?
You need to visit the Quick Bill Pay section on our corporate website and proceed by selecting the preferred mode of payment.

11. What are the modes of Online Payment?
You can pay by Net Banking, Credit Card or Debit Card, ECS & RTGS/ NEFT.

12. How do I get the payment receipt for the payment?
Auto-generated transaction/ payment receipt would be sent to your registered email-id.

13.What if I do not get the payment receipt?
If payable amount is debited/ charged from your bank account / card but somehow you do not receive the transaction/ payment receipt then you can do any of the following:

** You can download the receipt from our website within 2 (two) working days subject to receiving the payment confirmation from your bank/ card issuing authority through the concerned payment gateway to CESC Limited.
** Before re-try, please wait for atleast 2 (two) working days as stated above.
** If you want to re-try to make payment against the same bill to avoid consequences due to uncertainty of payment confirmation from your bank/ card issuing authority to CESC Limited or you are not able to download last payment receipt after 2 (two) working days then you have to take up the matter with the respective bank/ card issuing authority for refund of the previous unsuccessful transaction. CESC Limited will not be responsible for such refund.

14.What if payable amount is debited/ charged from my bank account / card twice?
In case of double payment, confirmed by your bank/ card issuing authority in due time, excess payment amount (if any) or such extra payment will be adjusted in the other unpaid bills/ immediate subsequent bills.

Contact

Call : 033-22256040-49
Email : cesclimited@rpsg.in