Submit Grievance at CM Helpline Portal Tamil Nadu : cmhelpline.tnega.org

Organisation : Tamil Nadu Mudhalvarin Mugavari Department
Portal name : CM Helpline Portal
Facility Name : Submit Grievance Online
Applicable State/UT : Tamil Nadu
Website : https://cmhelpline.tnega.org/portal/en/home

How to Submit Grievance at CM Helpline Portal?

Follow these steps to Submit Grievance at CM Helpline Portal

Related / Similar Facility : Makkaludan Mudhalvar Application Status Tamil Nadu

Steps:
** Sign up on the portal with your mobile number/email ID. Create user credentials if you are using your email ID.
** Log in to the portal with your mobile number, OTP, or the user credentials.
** Click “File a Grievance”.
** Describe your grievance and fill the form to the best of your knowledge.
** Click “Submit”.
** Your grievance will be registered with the concerned department(s), and you will receive status updates via SMS.

What is IIPGCMS CM Helpline?

The Integrated and Inclusive Public Grievance CM Helpline Management System IIPGCMS (CM Helpline) is a two-way communication platform for citizens to register their grievances and get them resolved in one place, conveniently.

They can:
** File their grievance(s) anytime and from anywhere.
** Track their grievance(s) and see the status.
** Ask questions.
** Provide Suggestions for improvement.
** See Announcements from the CM.

To make the above services widely accessible to the citizens, this service is being delivered via multiple channels – helpline number 1100, web portal, mobile app, email, and post. Grievances filed by any of these methods get routed to the responsible government office via a single point of contact, a call center that addresses, redirects, and tracks the grievances.

FAQ On Tamil Nadu CM Helpline Portal

Frequently Asked Questions FAQ On Tamil Nadu CM Helpline Portal

What kind of grievances can I submit here?
You can file grievances of the following kinds:
** Issues in availing of government schemes or services that you are eligible for.
** Civic issues – burning public property / waste, broken streetlights, open manholes, water logging, etc.
** Other public issues.

In which languages can I submit a Grievance?
You can submit a grievance in Tamil or English.

What do I do if I don’t know the concerned department while registering a grievance?
It is recommended that you find out and select the correct department while filling the grievance form, for faster redressal. Only if you are unable to find out, please select the option “Other Petitions” while filling the form. Give us any relevant details in the description and the rest of the form while submitting the grievance that will help us identify and assign your grievance to the correct department/ office. You can also register your grievance through the District Collector’s office or by calling us at 1100.

How else can I submit a grievance?
** Mobile app – Android / iOS.
** Call the helpline – Dial 1100.
** Email the grievance to cmhelpline@tn.gov.in.
** Post the grievance to the address mentioned under “Contact Us” at the bottom of this page.
** Visit the address mentioned under “Contact Us” at the bottom of this page.
** Connect via Twitter and Facebook.
** Visit a CSC Center near you (expected to start this service soon).

Can grievances be submitted via post or email?
Yes. You can send grievances via post as well as email. Check the FAQ (“How else can I submit a grievance?”).

I do not have a smartphone. Can I still file a grievance?
A smart phone is not required. You can use a desktop computer with internet connection for any of the online methods. There are offline methods for filing grievances too. Please check the FAQ “How can I submit grievances onto the portal?” To know all the methods by which you can file a grievance.

Why do I need to log in to use this portal / the mobile app?
This is for us to check the authenticity of the user and the grievance. It provides you with a unique identity that can help you track your grievances and know the status of your grievances in one place, anytime.

What should I do if I am not able to login to the portal?
** Ensure your login credentials are correct. If they are, and the problem persists, report the issue by sending us an email at cmhelpline@tn.gov.in.
** Meanwhile, you can register your grievance using one of the other methods as listed in FAQ “How else can I submit a grievance?”.

What if I do not receive the OTP on my mobile phone?
** If you do not receive an OTP within 60 seconds of filing the request, a link named “Resend OTP” will be enabled on the screen. You can request for a fresh OTP by clicking on this button.
** If that doesn’t work, you can use our service via our other methods as listed in the FAQ, “How else can I submit a grievance?” You may report the technical issue you are facing, by sending an email to cmhelpline@tn.gov.in.

What if my mobile number has changed from the last time, I filed a grievance(s)?
You can sign up and file a new grievance by using the new number. However, you can’t view your past grievances on the dashboard under “My Dashboard” anymore. You can find out the status by calling the helpline at 1100 and telling them your Grievance ID or the old phone number.

Can I attach supporting documents / photos / videos to the grievance?
Yes, you can attach documents / photos / videos up to file size of 20 MB.