CPAO : Grievance Registration

Organisation :Central Pension Accounting Office
Facility : Grievance Registration

Home Page :http://cpao.gov.in/wrap.php?p=html/grievance_menu.html
Register here:https://cpao.nic.in/

Grievances Registration :

** Pensioners may e-mail their specific problem related to processing of their pension papers at CPAO to the mail id cccpao AT nic.in. Quoting their PPO Number.

Related : CPAO Bhavishya Pensioners Status : www.statusin.in/18862.html

** If required, they can meet Dy. Controller of Accounts/Controller of Accounts/Chief Controller (Pensions) in CPAO between 4-5 P.M. on Mondays,Wednesdays and Fridays in connection with any specific grievances.
** Pensioners are requested to invariably mention the full PPO No. (12 digit) in any correspondence. In case a Pre-1990 pensioner is not having a 12 digit PPO No. he/she may mention old PPO No., Ministry and the date of retirement.
** Former MPs and Freedom Fighters may please indicate full string in old PPO No.
** For convenience of pensioner a toll free no. 1800-11-77-88 has been installed in CPAO which is dedicated for getting the grievances of pensioners . All the pensioners can call this no. for registration and subsequent follow-up of their grievances.

Registration :
Please fill up as much details as possible. The fields which are automatically filled up can be changed if the applicant so desires.
1. Enter PPO NO
2. Enter Pensioner Name *
3. Enter Correspondence Address *
4. Select State *
4. Select District
5. Enter Pin Code (Zip Code)
6. Enter Phone No
7. Enter Email-ID
8. Select Bank Name* (From where you have drawn last pension)
9. Enter Paying Branch Address *
10. Enter Account No. *
11. Select Ministry/Department from where Retired
12. Enter Office Address from where Retired
13. Select PPO Class
14. Enter Retirement Year
15. Enter Last Post Held
16. Enter Previous Reference No(if any)
17. Select Grievance Subject *
18. Enter Grievance Description *
19. Enter Captcha
20. Click on the Submit Button

About Us :
The Central (Civil) pensions are authorized through Central Pension Accounting Office (CPAO) functioning under the Controller General of Accounts. CPAO is administering the ‘Scheme for Payment of Pensions to Central Government Civil Pensioners by Authorized Banks (both Public Sector and some Private sector Banks)’. Its functions include :
** Issue of Special Seal Authorisations (SSAs) for pension payments to Authorised Banks.
** Preparation of budget for the Pension Grant and accounting thereof.
** Reconciliation with and performance review of banks with respect to pension payments and disbursements.
The coverage of the Scheme extends to all pensioners of the Central Government employed in Civil Ministries/Departments (other than Railways, Posts, and Defence), National Capital Territory of Delhi, Union Territory Administrations without legislatures, retired Judges of the High Courts and the Supreme Court and All India Service Officers. This Scheme also covers payment of pension to former Members of Parliament and the payment of pension and other amenities to the former Presidents/Vice Presidents of India. The working of CPAO is fully computerized.

Contact Us :
Central Pension Accounting Office
Ministry of Finance :Department of Expenditure
Trikoot-II, Bhikaji Cama Place, New Delhi – 110 066 .
Toll Free Telephone Number :1800-11-77-88
FAX : 2616 7326, 2671 5108