nrhmrajasthan.nic.in Toll Free 104 Medical Advice Service : National Rural Health Mission Rajasthan
Organisation :National Rural Health Mission Rajasthan
Facility :Toll Free 104 Medical Advice Service
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Home Page : https://rajswasthya.nic.in/
Toll Free 104 Medical Advice Service :
As per Budget Declaration of Hon’ble Chief Minister for the Financial Year 2011-12, 104 Medical Advice Service has been started in the State in November, 2011.
Related : Medical & Family Welfare Department Pregnancy, Child Tracking & Health Services Management System Rajasthan : www.statusin.in/10368.html
However it has been formally launched by Hon’ble Health Minister on January 16, 2012. The service is being provided by a centralized 104 Call Center (24 x 7) established at State Headquarter. This Medical Advice Service will help the people to get all information related to health by dialing a toll free number “104”.
Through this helpline following services may be provided to the general public of State :
Medical advice using Triage (classifying the caller’s condition into “Critical”, “Serious” or “Stable” states).
Counseling :
** Rehab counseling (Alcohol, Drugs, Smoking,)
** Psychological counseling (Anxiety, Depression, suicidal tendencies, chronic diseases like cancer etc.)
** Family planning counseling
** Counseling about stigmatized diseases (HIV, AIDS, Leprosy)
** First level medical advice and suggestive medication
** Complaint Registration against institution or person of Government
** First aid advice
Information Directories Services :
** Through 104, citizens can have access to the details of various facilities in their area like medical facilities- hospitals, pharmacies, independent practitioners, diagnostic services, rehabilitation centers and other health care services.
** Women and child health care information
** Information regarding alternate medication (AYUSH)
** Nutrition and hygiene Information
** Health alerts and warnings
** Submission of any department related grievances
** Service Provider Agency namely Health Management & Research Institute (HMRI), Hyderabad is selected for establishment of 104 Call Center and operationalisation of the Scheme.
** Contact has been signed with the HMRI on 21.09.2011 and the service is started in November, 2011.
** Call center is established in Swasthya Bhawan Premises in the Extension Block-D at II floor.
** It is a 20 seater call center.